Muhammad Hussain
Orlando,FL
Summary
Results-driven professional with over three decades of leadership experience across major airlines and retail business management. Specializing in hospitality, airport operations, and business management, I have a demonstrated track record of achieving corporate objectives and fostering professional growth through strategic vision and operational efficiency. Seeking a challenging opportunity to leverage my expertise in contributing to organizational goals and cultivating enduring relationships. Known for my commitment to team development and delivering excellence, I bring valuable management skills to any organization.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Operations Shift Leader
Vanderlande Industries
Orlando, FL
01.2023 - 07.2024
- Drove operational excellence by managing day-to-day operations and achieving key performance indicators (KPIs)
- Created an inclusive and high-performing work environment through personalized employee development plans
- Managed third-party contracts ensuring adherence to service level agreements (SLAs)
- Provided timely feedback and briefings, upholding high communication standards
- Oversaw system maintenance and critical procedures (ECM, CM, and PM).
Station Training & Safety/CLC
Ground Services International GSI (Dnata USA)
Orlando, FL
07.2022 - 01.2023
- Managed Ramp, Passenger Services, Baggage Room, and Central Load Control (CLC) activities
- Ensured seamless coordination with Emirates/Dnata's Service Manager
- Provided comprehensive guidelines to teams to achieve secure On-Time Performance (OTP)
- Optimized resource, equipment, and time utilization efficiently.
Operations Manager
Prime Flight Aviation Services
Jacksonville, FL
03.2022 - 06.2022
- Updated targets, SOPs, and KPIs to assess and improve service delivery
- Managed Ramp Services and baggage handling for multiple airlines
- Led a team of 48 employees, ensuring high morale and discipline
- Fostered strong relationships with internal and external customers.
Ops Supervisor & Operation's Auditor
John Menzies Aviation
Orlando, FL
10.2019 - 03.2022
- Maintained efficient communication and managed aircraft turnaround
- Liaised with Group Sections, Authorities, and external agencies for safe departures
- Monitored the process to optimize resources and reduce costs
- Provided suggestions to achieve secure On-Time Performance (OTP).
Business Operation Coordinator
MAA Enterprise USA Inc.
Fort Lauderdale, FL
12.2015 - 10.2019
- Managed multiple businesses alongside the owner
- Implemented processes to improve profitability and customer satisfaction
- Achieved a notable increase in customer satisfaction and reduced complaints.
Operation Controller (Planning & Operations)
Emirates Group, Emirates Airline
Dubai, UAE
05.1998 - 11.2015
- Enhanced performance by implementing updated targets, SOPs, and KPIs
- Performed routine inspections and evaluated instances of service breakdown.
- Developed and nurtured effective partnerships with stakeholders to enhance customer satisfaction
- Optimized load and weight distribution to achieve a 99.93% on-time departure rate.
Foreign Airlines Coordinator & Ground Operations
Pakistan International Airlines (PIA)
Karachi, PK
09.1992 - 05.1998
- Successfully brought multiple airlines under the company's handling
- Enhanced competition among handling agencies, significantly impacting business.
Education
Bachelor of Commerce in Accounting and Business Management -
Karachi University
Karachi, Pakistan09.1992
Skills
- Operational Excellence
- Employee Engagement
- Customer Service Elevation
- Mentorship and Coaching
- Relationship Building
- Performance Assessment
- Decision Making
- Critical Thinking
- Time Management
- Staff Training and Development
- Defects Identification
- Positive Attitude
- Teamwork and Communication
- Incident Reporting
- Attention to Detail
- Safety Standards Compliance
Certification
- Weight & Balance Licensed for all major aircraft (from Emirates airlines)
- Leadership fundamental program from (ILM)
- Leadership Development Leading the way
- Interpersonal Communication Listing Skills.
- Customer First Program
- Business Excellence The Fundamental of Quality
- Dangerous goods regulation (DGR CAT 7, 8 & 10)
Additional Information
Available to work rotating shifts including weekends, holidays, and days-off., Understanding of Federal, state, and local regulations including DOT, FAA, and other government agencies.
Professionalattributes
- Ability to bring out the best performance in the workforce through proactive employee engagement.
- Strong decision-making skills and ability to prioritize and execute tasks with urgency.
- Expertise in monitoring and assessing performance to make improvements or take corrective action.
- Strong critical thinking abilities to identify strengths and weaknesses of alternative solutions.
- Ability to work under demanding operational conditions independently and collaboratively.
- Excellent ability to use sound business judgment to resolve issues with internal and external customers.
Accomplishments
- Performance Award for smooth handling of the IMF Conference
- Performance Award for leadership and ensuring baggage Tsunami (Disruption)
- Performance Award for providing leadership excellence during connections as HUB operation
- Multiple acknowledgments for excellence performance and leadership
Languages
English
Full Professional
Urdu
Native/ Bilingual
Hindi
Limited
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Shift Leader
Vanderlande Industries
01.2023 - 07.2024
Station Training & Safety/CLC
Ground Services International GSI (Dnata USA)
07.2022 - 01.2023
Operations Manager
Prime Flight Aviation Services
03.2022 - 06.2022
Ops Supervisor & Operation's Auditor
John Menzies Aviation
10.2019 - 03.2022
Business Operation Coordinator
MAA Enterprise USA Inc.
12.2015 - 10.2019
Operation Controller (Planning & Operations)
Emirates Group, Emirates Airline
05.1998 - 11.2015
Foreign Airlines Coordinator & Ground Operations
Pakistan International Airlines (PIA)
09.1992 - 05.1998
Bachelor of Commerce in Accounting and Business Management -
Karachi University