Muhammad Iqbal
Richardson,TX
Summary
Detail-oriented and customer-focused professional with extensive experience in automotive services, customer support, and administrative operations. Expertise in conflict resolution, relationship building, and process management is complemented by strong technical skills in Microsoft Office and dealership systems. Proven ability to excel in high-volume, team-oriented environments while effectively managing multiple priorities to deliver exceptional customer experiences. Currently pursuing a Bachelor's degree in Cybersecurity and Information Assurance, enhancing a solid foundation in Manufacturing and Industrial Technology along with GM ASEP certification.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Whole Foods
11.2024 - 08.2025
- Assisted an average of 50+ customers daily, providing product information, handling purchases, returns, and resolving concerns to ensure a positive shopping experience.
- Processed 100+ transactions per shift with speed and accuracy, maintaining smooth checkout operations.
- Educated customers on store resources, promotions, and self-service tools, resulting in a 20% increase in customer adoption of available services.
- Maintained a clean, organized, and welcoming environment, ensuring 100% compliance with company policies and safety standards.
- Collaborated with team members across departments to meet customer needs, contributing to a 15% increase in overall sales and customer satisfaction scores.
- Recognized for strong communication, problem-solving, and teamwork skills that supported higher customer retention and loyalty.
Mechanic/Technician
Reliable Chevrolet
10.2022 - 10.2024
- Diagnosed, repaired, and maintained vehicles while ensuring customer satisfaction and dealership compliance.
- Collaborated with service advisors and parts teams to streamline operations and resolve customer concerns.
- Documented service records and maintained accurate data entry in dealership systems.
- Applied conflict resolution skills when explaining technical issues and repair solutions to customers.
- Strengthened knowledge of remarketing processes through vehicle inspection, evaluation, and preparation for resale.
Customer Support
Print Noise
01.2018 - 01.2022
- Assisted customers in selecting products and resolving concerns, building strong relationships through excellent service.
- Managed inventory, restocked items, and maintained a professional sales floor environment.
- Developed strong communication, time management, and multitasking skills in a high-volume setting while taking high volume incoming calls & making outbound calls.
- Provided exceptional customer support by addressing technical concerns promptly and professionally, resulting in increased client satisfaction rates.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, UT10-2026
Associates - Manufacturing & Industrial Technology
Dallas College
Dallas, TX05.2024
Diploma - Hospitality services
Richardson High School
Richardson, TX05.2022
Skills
- Microsoft Office
- Sales closing
- Ability to Multitask
- Computer Skills
- Communication Skills
- Relationship Building
- Problem Solving
- Data Entry
- Customer service
- Problem resolution
- Team collaboration
- Customer support
Certification
- Food Handler Certification (2020)
- Customer Service Certification (2020) Precision Exam
- Virtual Business-Personal Finance Certification (2021)
- Forklift Certification (2022)
- Reach Truck Certification (2022)
- GM ASEP Certification (2024)
Activities and Interests
Writing, Cars, Technology, Learning new things
Languages
Urdu
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate
Whole Foods
11.2024 - 08.2025
Mechanic/Technician
Reliable Chevrolet
10.2022 - 10.2024
Customer Support
Print Noise
01.2018 - 01.2022
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Associates - Manufacturing & Industrial Technology
Dallas College
Diploma - Hospitality services
Richardson High School
Similar Profiles
Christopher JordanChristopher Jordan
Sales Associate at Whole FoodsSales Associate at Whole Foods
Erica LarameeErica Laramee
E-Commerce Personal Shopper at Whole FoodsE-Commerce Personal Shopper at Whole Foods
FRANCESCA FINCHFRANCESCA FINCH
Produce Supervisor at Whole FoodsProduce Supervisor at Whole Foods
Max AndersonMax Anderson
Audio Technician/Music Producer/DJ at Taboo DallasAudio Technician/Music Producer/DJ at Taboo Dallas
TINETTA COTTONTINETTA COTTON
Client Services Coordinator at AlignClient Services Coordinator at Align