Muhammad Khan
Retail sales and Ops Expert
Waco,TX
Summary
Results-oriented management professional with over 8 years of experience leading teams in direct, indirect, tele sales, and B2B channels. Demonstrated success in strategic planning, process improvement, and team development, consistently achieving strong sales performance and low turnover. Recognized for building cohesive teams and strengthening customer relationships, with multiple accolades including Telenor’s Top 5 Sales Teams of the Year and two Winner’s Circle Awards with Verizon.
Overview
4
4
Certifications
18
18
years of professional experience
Work History
Store Sales and Op Manager
Starbucks
02.2022 - 05.2026
- Led teams in sales and operations, consistently exceeding revenue goals by 9% through improved service execution and team performance.
- Achieved 100% inventory count completion for the portfolio and served as the district point of contact for inventory accuracy and product availability.
- Maintained 99% product availability, directly supporting volume and revenue targets.
- Ranked Top 3 in Out-of-the-Window times, improving speed of service and customer satisfaction.
- Delivered 95%+ customer experience scores, reinforcing brand loyalty and repeat business.
- Built and developed a high-performing team with significantly lower turnover than the area average.
- Ensured 100% compliance with merchandising, marketing programs, and promotional execution.
- Support Daily efficient daily operations, and achieve the sales goals
- Train and develop teams around the best Starbucks experience for our valued customers.
General Manager Multi Units
Kristy Retail Stores and Franchise
01.2019 - 01.2022
- Directed multi-unit operations, overseeing 100% hiring, staffing, and scheduling across all locations.
- Developed relationship with local and international vendors to improve the procurement process
- Creating leads through cold calling and visits to identify the better and more efficient supplier
- Managed procurement and vendor relationships, implementing cost-efficient processes that reduced operational expenses.
- Ensured consistent execution of marketing programs and operational standards across units.
- Strengthened cross-functional partnerships to support sales, distribution, and customer experience initiatives.
Solutions Manager
Verizon Wireless
01.2016 - 01.2019
- Achieved 200% YoY increase in strategic sales by developing a new sales process
- Coach Sales team to achieve strategic sale with 100% customer satisfaction.
- Sales quota management for the team, devising plan to achieve the sales Quota with proper successful execution
- Build genuine customer relationships by earning their loyalty and trust.
Solutions Specialist
Verizon Wireless
01.2015 - 01.2017
- Applied product expertise to analyze customer needs and present value-added solutions.
- Achieved 160-170% to sales for consecutive Q2, Q3, and Q4
- Build genuine customer relationships by earning their loyalty and trust.
- Promoted to Key Holder after 6 months with Verizon.
- Selected for LEAD program, class of 2017
- Provide customer with best available solutions matching their needs.
- Help management drive sales and customer satisfaction matrix by developing sales process.
Manager Sales and Distribution
Telenor Pakistan
01.2011 - 01.2014
- Sales quota management for the team, devising plan to achieve the sales Quota with proper successful execution
- Build genuine customer relationships by earning their loyalty and trust.
- Led the sales team of 12 and 100% Sales targets achieved for the whole year
- Business support for high performance team
- Achieved 100% customer satisfaction through consistency and accountability.
- Retail operations, merchandizing and vendor management.
- Customer Account Management
- Consistently exceeded annual sales goals by 5%, driving volume and revenue growth across a multi-location portfolio.
- Managed a corporate store and two franchises, achieving 0% inventory loss and 100% safety compliance.
- Led one of the region’s highest-volume stores, delivering 100% customer satisfaction in a high-traffic environment.
- Maintained 100% staffing and scheduling completion with turnover under 5%.
- Executed marketing programs and ensured operational consistency across all locations.
Team Leader, Inbound Call center
Telenor Pakistan
01.2008 - 01.2010
- Trained and developed employees in customer service and sales to enhance team capabilities
- Achieve Sales and Customer Services Targets on Monthly basis
- Train and develop employees around customer service and sales
- Managed KPIs for retail sales team, ensuring alignment with performance goals
- Managed staffing and scheduling for optimal team coverage
- Manage Waiting time and Service time for the whole center
- Managed waiting and service times for center, optimizing customer experience
- Financial closing and inventory management
Education
Master’s - management and leadership
Tarleton State University
United States01.2018
MBA - Marketing
Bahaudin Zakariya University
Pakistan01.2007
BBA IT - Management, IT
Preston Institute of Business Admin
Pakistan01.2004
Skills
Retail sales management
Merchandising expertise
Talent acquisition expertise
Performance management
Coaching and mentoring
Cross-functional teamwork
Analytical problem-solving
Work Planning and Prioritization
Conflict resolution expertise
Accomplishments
Top performer in Customer Experience Score
Top 3 in lowest wait time for customers
Top 5 Sales Teams of the Region
Highest score in Product availability in the District
Best in inventory count variance
Certification
Wireless Academy Verizon wireless, Washington DC, 2018
Timeline
Store Sales and Op Manager
Starbucks
02.2022 - 05.2026
General Manager Multi Units
Kristy Retail Stores and Franchise
01.2019 - 01.2022
Solutions Manager
Verizon Wireless
01.2016 - 01.2019
Solutions Specialist
Verizon Wireless
01.2015 - 01.2017
Manager Sales and Distribution
Telenor Pakistan
01.2011 - 01.2014
Team Leader, Inbound Call center
Telenor Pakistan
01.2008 - 01.2010
MBA - Marketing
Bahaudin Zakariya University
Master’s - management and leadership
Tarleton State University
BBA IT - Management, IT
Preston Institute of Business Admin