Muhammad Muaz
21907 Willow Shadows Dr,Tomball
Summary
Resolute and meticulous individual with a background in customer service, data analyst and a strong work ethic. Seeking an opportunity to use my communication, organizational, and critical thinking skills, honed through coursework and volunteer experiences. An organized and creative professional with proven customer service and sales skills with a desire to learn more in information technology. Possess 5+ years of experience working in customer service and sales representatives for different variety of clients. Gained ability in marketing, and web-based services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
The Pakistan Society for Rehabilitation of Disabled
- Answering and directing calls, managing email communications, and filtering important messages. Helping with basic bookkeeping, billing, and accounting tasks.
EG LLC
01.2025
- Entering and organizing data, managing spreadsheets, and preparing reports. Keeping organized file systems and managing documents. Helping with basic bookkeeping, billing, and accounting tasks.
Current work
Therapy Tech
01.2026 - Current
- Company : HMGS (Park Manor of cypress station.
Operations Team Leader
Empire Jewelers
01.2021 - 01.2025
- As an Operations Team Leader at empire jewelers. I led a team of 10 employees in managing their sales and marketing. I implemented a new process for customer care feedback and discounts for loyal customers, which resulted in a 15% increase in efficiency and a 10% reduction in costs. I also developed a training program for the team, which led to a 20% improvement in customer satisfaction scores.
Knowledge core academy
KSA
01.2014 - 01.2017
- Utilizing technology, such as managing social media platforms for an academy or using online platforms for fundraising, displays digital literacy and technical abilities. Helping with basic bookkeeping, billing, and accounting tasks.
Education
High School and College - undefined
CPR certification - undefined
High School Diploma - Data Health Science
Harward
OnlineSkills
CPR
Patient transfers
Microsoft Excel
PowerPoint
Basic window installing
Punctuality and have cheerful outlook even in negative environment
Head in solving critical situations
Adaptive person, good memorizing skills
Excellent in written and verbal communication skills
Experience of training multiple employees for the job
Kan time
Kinser
Certification
- OSHA 360
- Paralegal certification diploma UT (2023Current)
- Data Sciences Certification (Harvard School of Public Health 2025)
- AZ 104 (current)
- CPR, BLS
Languages
English
Urdu
Spanish
Arabic
Timeline
Current work
Therapy Tech
01.2026 - Current
EG LLC
01.2025
Operations Team Leader
Empire Jewelers
01.2021 - 01.2025
Knowledge core academy
01.2014 - 01.2017
The Pakistan Society for Rehabilitation of Disabled
High School and College - undefined
CPR certification - undefined
High School Diploma - Data Health Science
Harward