Muhammad Mumtaz
Springfield,VA
Summary
Accomplished IT professional with extensive experience at Siemens Government Technologies, excelling in technical support and project coordination. Adept at troubleshooting and enhancing system performance, leveraging strong communication skills to collaborate effectively. Proven track record in optimizing processes and resolving issues, ensuring 100% customer satisfaction. Proficient in network administration and adept at managing complex technical challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Analyst
Siemens Government Technologies
Arlington, VA
09.2024 - Current
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
Desktop Support Technician
Edelman Financial Services
Fairfax, Virginia
06.2024 - 09.2024
- Configured user accounts in Active Directory for access to corporate resources.
- Installed and configured hardware such as printers, scanners, monitors, keyboards and mice.
- Provided technical support to users regarding hardware, software and network related issues.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Lent technical support, consulting, and implementation services to maintain system performance thresholds.
IT Technician
SaveALot
Oxen Hill, MD
07.2022 - 12.2023
- Managed technical support and maintenance for company-owned mobile devices
- Maintained detailed documentation for system builds, configurations and support procedures
- Helped prevent security intrusions by quickly installing new software patches
- Delivered expert IT assistance to off-site employees and remote offices
- Coordinated installation of AV and video systems at customer locations, including cabling, equipment and devices
- Revised and customized programs suitable for internal needs
- Restored performance by completing basic repairs of hardware, software and equipment
Education
Bachelors - Information Technology
GEORGE MASON UNIVERSITY
Fairfax, VA05.2026
Associate of Science - Information Technology
NORTHERN VIRGINIA COMMUNITY COLLEGE
Fairfax, VA12-2024
Skills
- Microsoft Office Suite
- JavaScript
- Network Administration
- Data Entry
- Administrative Assistance
- Python
- Debugging
- Technical Support
- Project Coordination
- Client Support
- Communication Skills
- Customer Service Experience
- Troubleshooting
- Remote Support
- Resolving Issues
- Verbal And Written Communications
- Technical support
- Operating systems
- Desktop diagnostics
Certification
- CompTIA Security +
- CompTIA A+
Middle Initial
M
Timeline
IT Support Analyst
Siemens Government Technologies
09.2024 - Current
Desktop Support Technician
Edelman Financial Services
06.2024 - 09.2024
IT Technician
SaveALot
07.2022 - 12.2023
Bachelors - Information Technology
GEORGE MASON UNIVERSITY
Associate of Science - Information Technology
NORTHERN VIRGINIA COMMUNITY COLLEGE
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