Muhammad Munir
Business Analyst
Edison,NJ
Summary
Passionate professional with a strong drive to excel in Business Analysis, holding a Master's degree in Business Administration and having completed the Google Data Analytics certificate. Skilled in customer service, analytics, scheduling, and adaptability, with expertise in Microsoft Excel, Tableau, Python, and SQL. Experienced in managing and supervising large datasets. Seeking a dynamic role in Business analytics to leverage skills and drive informed business decisions, with a focus on career growth and leadership opportunities.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Transportation Operation Supervisor
Domino’s Supply Chain Center
Edison, NJ
11.2022 - 3 2023
- Develop, analyze, and recommend opportunities for improvement that optimize transportation policies and processes around availability, transportation cost, and supply chain cost.
- Utilized transportation and logistics management software to generate comprehensive reports on orders, deliveries, and parts needed the decision-making process and optimize operational efficiency.
- Supported Transportation Operations and Procurement teams with reporting and analytics identifying service and cost improvement opportunities business process needs.
- Gained extensive knowledge in data entry, analysis and reporting.
- Schedule and route inbound shipments, new store deliveries and vendor returns with transportation partners to ensure timely and cost effective deliveries to and from stores, the Distribution Center.
- Implemented precision tracking of hours and attendance, utilizing Ultimate Kronos Group (UKG) Pro software for payroll management, enhanced operational efficiency, and reduced administrative overhead.
Logistics Analyst
NFI
01.2022 - 11.2022
- Effectively relay service issues to internal teams and customers, cultivating constructive and supportive relationships with all personnel, thereby nurturing a productive and respectful workplace atmosphere.
- Utilized PeopleNet logistics software for optimizing fleet operations, enhancing driver performance, increasing transportation efficiency, Performs load planning and driver scheduling.
- Supervised and coordinated a team of over 40 drivers using empathetic leadership and communication to ensure smooth operations, timely deliveries and adherence to safety protocols.
- Developed and maintained models for logistics uses, such as cost estimating or demand forecasting, and computed reporting metrics, to enhance decision-making and operational efficiency.
- Ensured processes and operations complied with applicable laws, rules, and regulations, overseeing data integrity by reviewing, classifying, auditing, and recording information within the appropriate systems or files.
Customer Experience Specialist
Sam’s Club
05.2021 - 05.2022
- Coordinated and supervised a team of over 8 associates using teamwork and organization to ensure efficient and accurate order fulfillment, exceptional customer service, and team collaboration in a fast-paced retail environment.
- Empowered fellow team members through sharing knowledge and techniques that contributed towards improved service quality standards across the department.
- Utilized CRM software to track interactions with customers, ensuring accurate records for future reference or dispute resolution purposes.
- Analyzed critical metrics, such as product readiness, order completeness, implementing improvements that boosted operational efficiency and customer satisfaction.
Media Production Specialist
Eleven Eleven Films
Karachi, Pk
01.2020 - 12.2020
- Adapted quickly to changing client needs or project scopes, adjusting timelines accordingly without sacrificing quality or deadlines.
- Developed streamlined workflows to improve efficiency in pre-production planning, shooting schedules, and resource allocation.
- Ensured financial information security through regular database backups and meticulous transaction documentation.
- Oversaw equipment maintenance and inventory management, reducing downtime due to technical issues or malfunctions.
- Negotiated contracts with external vendors for cost-effective sourcing of materials needed for media productions.
Education
Google Data Analytics Certificate - Data Analysis
Merit America
Washington, DC 06.2023 - 10.2023
MBA - Business Administration (Credentials Verified By ECE)
SZABIST University
Karachi, Pakistan 08.2017 - 07.2019
BBA - Business Administration (Credentials Verified By ECE)
IQRA University
Karachi, Pakistan 08.2012 - 08.2016
Skills
Data Collection
Timeline
Google Data Analytics Certificate - Data Analysis
Merit America
06.2023 - 10.2023
Transportation Operation Supervisor
Domino’s Supply Chain Center
11.2022 - 3 2023
Logistics Analyst
NFI
01.2022 - 11.2022
Customer Experience Specialist
Sam’s Club
05.2021 - 05.2022
Media Production Specialist
Eleven Eleven Films
01.2020 - 12.2020
MBA - Business Administration (Credentials Verified By ECE)
SZABIST University
08.2017 - 07.2019
BBA - Business Administration (Credentials Verified By ECE)
IQRA University
08.2012 - 08.2016
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