Muhammad Murtaza
London,UK
Summary
Professional and dependable Security Officer / Door Supervisor holding a valid SIA Door Supervisor licence (Highfield Level 2). Experienced in access control, site patrolling, incident response, and maintaining safe environments. Calm under pressure, customer-focused, and flexible to work days, nights, and weekends across residential, retail, corporate, and event sites.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Junior Supervisor/Care Team Assistant
Prime Laundry
07.2025 - Current
- Oversaw daily operations ensuring efficiency and adherence to safety standards.
- Trained new staff on equipment use and best practices for laundry processing.
- Implemented workflow improvements reducing turnaround times for service delivery.
- Monitored quality control processes to maintain high service standards.
- Assisted supervisors with daily site operations
- Ensured health and safety standards were followed
- Developed responsibility, teamwork, and professionalism
Door Supervisor
Hawk Security
04.2023 - 06.2025
- Manage access control and monitor entry and exit points
- Carry out regular site patrols to ensure safety and security
- Respond to incidents and emergencies professionally
- Maintain accurate incident reports and shift logs
- Support and guide junior security staff on duty
- Follow company policies and site-specific procedures
Customer Service Cashier
Fat Twins
02.2021 - 03.2023
- Processed customer transactions efficiently, ensuring accurate cash handling and balance reconciliation.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction and service experience.
- Maintained organized checkout area, promoting a clean environment for optimal customer engagement.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
Saint Francis Schools & Colleges
Gujrat, Pakistan Skills
- Team leadership
- Honest & Dependable
- Staff management
- Door Supervision
- Access Control & Entry Management
- Site Patrolling & Safety Checks
- Incident Reporting & Log Writing
- Conflict Management & De-escalation
- Customer Service & Front-of-House Security
- Emergency Response Procedures
- Teamwork & Communication
- Professional Conduct & Reliability
Certification
SIA door supervisor license (Highfield level 2)
Languages
English
Professional Working
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Junior Supervisor/Care Team Assistant
Prime Laundry
07.2025 - Current
Door Supervisor
Hawk Security
04.2023 - 06.2025
Customer Service Cashier
Fat Twins
02.2021 - 03.2023
High School Diploma -
Saint Francis Schools & Colleges