Performed installation and configuration of server racks, network hardware, and related infrastructure in a mission-critical data center environment, ensuring high availability of systems and services.
Troubleshot and resolved hardware and network connectivity issues, escalating complex problems to senior engineers when needed to maintain uptime and reliability.
Participated in routine maintenance, scheduled change activities, and on-call support to ensure operational stability and meet service-level expectations.
Worked with cross-functional teams including engineers, vendors, and contractors to coordinate installations, fixes, and operational improvements.
Contributed to process documentation and continuous improvement initiatives to improve operational efficiency.
Assisted in training and onboarding new team members, supporting knowledge transfer and team effectiveness.
ACS BADGING COORDINATOR
Allied Universal/ACS
Herndon, VA
01.2023 - 09.2024
Coordinated the badging process, ensuring compliance with security protocols and reducing processing time, leading to faster access for personnel.
Monitored and analyzed badging trends, allowing for proactive adjustments to streamline operations and improve overall efficiency.
Maintained accurate records of employee badges, ensuring thorough audits and compliance with regulatory standards, minimizing discrepancies.
Developed and maintained tracking systems to ensure accurate reporting of project progress.
SECURITY GUARD
Securitas
Manassas, VA
01.2022 - 12.2022
Provided vigilant surveillance and crowd control, ensuring a safe environment and fostering a sense of security for clients and visitors.
Implemented emergency response protocols, effectively reducing incident response time and enhancing overall safety measures.
Monitored premises to deter theft and vandalism, ensuring safety of personnel and property.
Education
Bachelor of Science - Information And Computer Systems
Western Governors University
Salt Lake City, UT
08-2026
HIGH SCHOOL DIPLOMA - undefined
Herndon High School
Herndon, VA
06.2021
Skills
Technical & Networking Skills
Server & Hardware Installation/Maintenance LAN/WAN Networking TCP/IP, IPv4/IPv6 DNS & DHCP Support Routing & Switching Basics VLANs & Subnetting Network Troubleshooting & Diagnostics Network Security Fundamentals (Firewalls, VPN) Data Center Infrastructure Support Structured Cabling & Fiber Optics Network Monitoring Tools (eg, Wireshark, SolarWinds) Virtualization (VMware, Hyper-V) Operating Systems (Linux/Windows) Backup & Recovery VPN Setup & Management Cloud Networking Concepts (AWS/Azure) Ticketing Systems & Documentation Basic Python/Bash Scripting
Professional Skills
Technical Troubleshooting & Problem-Solving Clear Communication (Verbal & Written) Team Collaboration Time Management Attention to Detail Customer/End-User Support Orientation Adaptability & Quick Learner Documentation & Reporting
Certification
CompTIA Network+
Cisco Certified Network Associate (CCNA)
Timeline
Data Center Technician
Amazon
09.2024 - 11.2025
ACS BADGING COORDINATOR
Allied Universal/ACS
01.2023 - 09.2024
SECURITY GUARD
Securitas
01.2022 - 12.2022
HIGH SCHOOL DIPLOMA - undefined
Herndon High School
Bachelor of Science - Information And Computer Systems