Muhammad Qureshi
Milpitas,USA
Summary
Market management professional with strong background in driving sales growth and optimizing market strategies. Adept at team collaboration, adapting to changing needs, and delivering impactful results. Skilled in market analysis, strategic planning, and client relationship management. Reliable, goal-focused, and prepared to contribute to dynamic market environments.
Overview
6
6
years of professional experience
Work History
Market Manager (PlayStation)
Premium Retail Services Inc
San Francisco, CA
01.2023 - Current
- Increased market share by identifying and capitalizing on emerging market trends.
- Enhanced team skills and knowledge by providing ongoing training and development opportunities focused on emerging market trends.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Traveled to customer sites to demonstrate products, and answer questions.
- Coached sales team members in effective selling strategies and closing techniques.
Gaming Associate
Blackstone Gaming
San Jose, California
01.2023 - 12.2023
- Distributed coupons for complimentary meals, hotel rooms, or gameplay to increase patron loyalty
- Exchanged currency to provide patrons with coupons, tokens, or coins
- Conducted operation audits of units and designed improvements to optimize financial performance and operational productivity
- Greeted patrons with personable and professional demeanor to answer inquiries and provide directions
- Verified jackpots and payouts
Data Entry Specialist
MATRIXX SOFTWARE
San Jose, California
12.2022 - 06.2023
- Maintained accuracy while entering high-volume data into designated fields
- Identified and corrected data entry errors using established quality control methods
- Safeguarded data accessibility through effective file management and organization
- Located necessary data by extracting from physical and digital sources
- Remained accurate while entering high-volume data into designated fields
Trust and Safety Associate (META)
Accenture
Fremont, California
11.2021 - 11.2022
- Investigated safety concerns and incidents to prepare detailed reports for superiors
- Tracked employee courses and prepared schedules for new classes to manage updated training programs
- Developed and implemented safe operating procedures for new tasks
- Issued violation warnings in non-compliance situations
- Work with cross-functional teams from different time zones
- Investigate and resolve issues regarding content that is reported for account support and or safety flag for action, and resolve within agreed-upon turnaround times and standards of quality
- Respond to user inquiries with high quality, speed, empathy, and accuracy
Technical Support Analyst
Accenture Flex
San Jose, California
10.2021 - 11.2022
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
- Diagnosed and resolved technical hardware and software issues
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies
- Identified and resolved issues using software and hardware
- Informed programmers regarding errors and assisted in finding solutions to modify programs
- Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling
Sales Advisor
Best Buy
Mountain View, California
10.2018 - 10.2021
- Responded quickly to customer concerns or requests within target timeframes
- Overcame objections with successful product demonstrations and persuasive communication skills
- Advised customers on different financing options
- Provided continued customer support after closing sales
- Investigated and resolved reported customer issues for improved customer satisfaction
- Exceeded sales objectives to capture new leads and customers
- Determined customers' needs based on sales calls and face-to-face meetings
- Remained up to date on current offerings and company processes
- Generated leads for new sales through telephone and email contact with customers
- Built relationships with customers to increase likelihood of repeat business
- Described product to customers to accurately explain details and care of merchandise
- Trained new employees on company customer service policies and service level standards
- Overcame customer objections using product demonstrations
Education
Bachelor of Science (B.S.) - Marketing
San Jose State University
San Jose, CA12.2023
Associate in Science (A.S.) - Business Admin
Ohlone College
Fremont, CA05.2019
Skills
- Debugging
- Technical Instruction
- Technical Troubleshooting
- Customer Experience Management
- Account Management
- Application Support
- Customer Service
- Technical Support
- Complaint Resolution
- Account Updating
- Appointment Scheduling
- Product Troubleshooting
- Customer Success Management
- Microsoft Office
- Sales Closing
- Relationship Building
- Product and Service Knowledge
- New product launch
- Promotional planning
- Sales operations
- Team building
- Team motivation
- Product Knowledge
- Customer Relationship Management
Timeline
Market Manager (PlayStation)
Premium Retail Services Inc
01.2023 - Current
Gaming Associate
Blackstone Gaming
01.2023 - 12.2023
Data Entry Specialist
MATRIXX SOFTWARE
12.2022 - 06.2023
Trust and Safety Associate (META)
Accenture
11.2021 - 11.2022
Technical Support Analyst
Accenture Flex
10.2021 - 11.2022
Sales Advisor
Best Buy
10.2018 - 10.2021
Associate in Science (A.S.) - Business Admin
Ohlone College
Bachelor of Science (B.S.) - Marketing
San Jose State University