OSMAN MNONGERWA
Columbus,OH
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Recent Google IT graduate with 6-10 month of experience assisting customers by answering phone calls, emails, maintaining a positive attitude, troubleshooting and providing exceptional service. Pursuing IT careers for Customer Service Analyst or tier 1 help desk technician.
Overview
4
4
years of professional experience
Work History
Retail Store Manager
Rugby Telecom
06.2023 - Current
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Directed merchandising strategy to create eye-catching displays and increase revenue.
- Managed inventory audits, financial reconciliations and sales reporting.
- Identified new opportunities to increase sales and achieve store targets.
- Maintained high store standards in merchandising, security and visual presentation.
Mobile Repair Technician
Rugby Telecom
01.2021 - Current
- Conducted routine maintenance on mobile devices to ensure optimal functioning.
- Assisted customers in troubleshooting common problems with their devices.
- Tested repaired devices to ensure full functionality before returning them to customers.
- Offered recommendations for additional products or services that may benefit customer.
- Performed hardware repairs on smartphones and tablets, including screen replacements.
- Managed inventory of replacement parts and tools needed for repairs.
Data Technician
NA
01.2023 - 01.2025
- Ensured timely completion of projects with strong time management and prioritization skills.
- Provided training and support to end-users, fostering a deeper understanding of various data tools and applications.
- Troubleshot complex issues within databases, providing prompt resolutions that minimized downtime impacting business operations.
Education
Google IT Support - IT
Nationaly Center for Urban Solution Tech
Columbus, OhioBusiness
Columbus State Community College
Columbus, OHHigh School - undefined
Eastern High School
Lansing, MichiganSkills
- Troubleshooting network
- Cloud Computing
- Customer Support
- Software Repair
- Technical Support
- Expert Diagnostics
- Mobile Testing
- Software Installation
- Inventory Management
- Customer Service
- Network Administration
- Network Monitoring
- Domain Name System
- Hardware Repair
- Electronics Knowledge
- Network Troubleshooting
- System updates
- Screen Repair
- Preventative Maintenance
- Device Diagnostics
- Network Protocols
- Network Security
- Debugging
- Device Assembly
- Problem Solving
- Accessory Installation
- Software Debugging
- Preventive Maintenance
- Charging Port Repair
- Communication and Team Collaboration
LANGUAGE
English - Fluent
Swahili - Intermediate
Somali - Intermediate
Timeline
Retail Store Manager
Rugby Telecom
06.2023 - Current
Data Technician
NA
01.2023 - 01.2025
Mobile Repair Technician
Rugby Telecom
01.2021 - Current
Business
Columbus State Community College
High School - undefined
Eastern High School
Google IT Support - IT
Nationaly Center for Urban Solution Tech
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