Muhammad Rana
Holbrook
Summary
Dynamic manager with a proven track record at SWISS MOTEL, excelling in staff supervision and conflict resolution. Expert in inventory management and regulatory compliance, I consistently enhanced guest satisfaction and operational efficiency. My proactive approach to quality assurance and decision-making has driven successful outcomes in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Manager
SWISS MOTEL
Riverhead
2015.03 - Current
- Conducted regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Reviewed invoices from vendors for accuracy before authorizing payment.
- Implemented systems for tracking reservations made online or through third-party travel sites.
- Supervised staff, including hiring, training and scheduling of employees.
- Ensured compliance with applicable laws and regulations governing safety, health and sanitation standards.
- Maintained inventory levels for supplies needed in the motel operations.
- Resolved customer complaints in a timely manner by providing excellent customer service.
Manager
A&A RIDES
HOLBROOK
2007.06 - 2025.03
- Scheduled trips for clients in accordance with their needs.
- Inspected vehicle before each trip to ensure safety of passengers and compliance with regulatory standards.
- Kept accurate records of mileage, fuel usage, repairs and other expenses related to the vehicles operation.
- Responded promptly to customer inquiries regarding services provided.
Front Desk Receptionist
BUDGET HOST INN
Riverhead
2003.04 - 2007.07
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
Education
BASIC COMPUTER COURSES - COMPUTER
NATIONAL COMPUTER COLLAGE
LAHORE PAKISTAN1994-08
Bachelor of Science - Mathematics
SCIENCE COLLAGE FAISALABAD PAKISTAN
PAKISTAN1994-06
Skills
- Staff supervision
- Inventory management
- Regulatory compliance
- Financial analysis
- Reservation systems
- Conflict resolution
- Time management
- Vendor management
- Safety inspections
- Quality assurance
- Risk management
- Partnership development
- Customer service
- Schedule preparation
- Decision-making
Languages
Urdu
Professional
Punjabi
Professional
Hindi
Professional
Timeline
Manager
SWISS MOTEL
2015.03 - Current
Manager
A&A RIDES
2007.06 - 2025.03
Front Desk Receptionist
BUDGET HOST INN
2003.04 - 2007.07
BASIC COMPUTER COURSES - COMPUTER
NATIONAL COMPUTER COLLAGE
Bachelor of Science - Mathematics
SCIENCE COLLAGE FAISALABAD PAKISTAN