Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Muhammad Rana

Holbrook

Summary

Dynamic manager with a proven track record at SWISS MOTEL, excelling in staff supervision and conflict resolution. Expert in inventory management and regulatory compliance, I consistently enhanced guest satisfaction and operational efficiency. My proactive approach to quality assurance and decision-making has driven successful outcomes in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Manager

SWISS MOTEL
Riverhead
03.2015 - Current
  • Conducted regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Reviewed invoices from vendors for accuracy before authorizing payment.
  • Implemented systems for tracking reservations made online or through third-party travel sites.
  • Supervised staff, including hiring, training and scheduling of employees.
  • Ensured compliance with applicable laws and regulations governing safety, health and sanitation standards.
  • Maintained inventory levels for supplies needed in the motel operations.
  • Resolved customer complaints in a timely manner by providing excellent customer service.

Manager

A&A RIDES
HOLBROOK
06.2007 - 03.2025
  • Scheduled trips for clients in accordance with their needs.
  • Inspected vehicle before each trip to ensure safety of passengers and compliance with regulatory standards.
  • Kept accurate records of mileage, fuel usage, repairs and other expenses related to the vehicles operation.
  • Responded promptly to customer inquiries regarding services provided.

Front Desk Receptionist

BUDGET HOST INN
Riverhead
04.2003 - 07.2007
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Managed inventory levels for supplies used at the front desk such as stationary items, key cards.

Education

BASIC COMPUTER COURSES - COMPUTER

NATIONAL COMPUTER COLLAGE
LAHORE PAKISTAN
08-1994

Bachelor of Science - Mathematics

SCIENCE COLLAGE FAISALABAD PAKISTAN
PAKISTAN
06-1994

Skills

  • Staff supervision
  • Inventory management
  • Regulatory compliance
  • Financial analysis
  • Reservation systems
  • Conflict resolution
  • Time management
  • Vendor management
  • Safety inspections
  • Quality assurance
  • Risk management
  • Partnership development
  • Customer service
  • Schedule preparation
  • Decision-making

Languages

Urdu
Professional
Punjabi
Professional
Hindi
Professional

Timeline

Manager

SWISS MOTEL
03.2015 - Current

Manager

A&A RIDES
06.2007 - 03.2025

Front Desk Receptionist

BUDGET HOST INN
04.2003 - 07.2007

BASIC COMPUTER COURSES - COMPUTER

NATIONAL COMPUTER COLLAGE

Bachelor of Science - Mathematics

SCIENCE COLLAGE FAISALABAD PAKISTAN

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Muhammad Rana