Muhammad Raza
Houston,TX
Summary
I am a State Security Commission Enforcement Officer Certified in Houston Tx. My duties are Screen Pilot, Crew, Sky Chef, Patrol Airport & facility and observe all movements Suspicious Activity, monitor CCTV, make DAR reports, Fire watch, Crime watch, secure the property and government assets. I also Train Officers, as a Day or Night shift Officer i stay alert and active at all time to face any threats, If required contact immediately report to Command Center and contact Police Department for any Law Enforcement requirements or fire departmentif needed. I am honored to Protect & Serve my country and always want to save lives and secure assets.
Overview
28
28
years of professional experience
Work History
Crime Prevention Officer Lvl 4
US & TX Crime Prevention Agency
03.2021 - Current
- Crime Watch
- Reports DAR, INCIDENT, TICKETS, Citations
- Patrol foot & Vehicle
- Fire Watch
- Suspicious Activity
- Monitoring CCTV and Reporting
- Screening Visitor and Vehicles
- Active & Alert with an Eagle eye for any SUSPICIOUS movements
- Contact Houston Police Department for any 911 situation
- Pet down and Wand All personal before entering Properties
- Respond to Scene immediately control situation and resolve issues
- Armed level 3 & level 4 Certified P.P.O & C.P.O Offficer with Active Duties.
Patrol Sergeant
STATE PATROL SERVICES, LLC
08.2022 - 02.2024
- Officer M.S.RAZA Patrol Security officer (SUPERVISOR)
- CERTIFIED LEVEL 2,3,4 and also have TWIC CLEARANCE
- CUSTOMER SERVICE AND ATTEND MEETINGS
- Patrol on HOA, SHOPPING CENTER, OFFICE BUILDING etc
- Training officers as part of duties
- Check on post to make sure OFFICERS shows up on time and wearing proper uniform
- CCTV cameras to maintain all parameters are SAFE and SECURE
- Watch for all SUSPICIOUS ACTIVITY around NEIGHBORHOOD to make sure keep people safe from CRIME ACTIVITY
- ALSO MAINTENANCE OF VEHICLE AND SAFETY ARE MOST PRIORITIES.
Security Officer Supervisor
Metro Harris County 1st Response Security
10.2019 - 08.2022
- Observed guests and monitored CCTV feeds to quickly deliver security support in times of need
- Monitored building entrances and exits to prevent unauthorized access
- Reported on violations, emergencies, and property damages in daily reports
- Collaborated with law enforcement and prosecutors to pursue legal resolutions to serious security issues
- Inspected gates, windows, and doors regularly to identify any security concerns
- Checked belongings, boxes, and vehicles to catch contraband materials
- Patrolled premises continuously to prevent property violations and rule infractions
- Monitored entrances and exits to control access and prohibit entry of unauthorized individuals
- Completed daily reports outlining regular activities and notable incidents, including theft and property damage
- Maintained logs and records of deliveries, shipments, and vendors, both inbound and outbound
- Responded to inquiries and requests for assistance from visitors and staff members
- Patrolled the premises to identify and quickly respond to suspicious individuals or activities
- Brought in and worked with law enforcement, emergency personnel and firefighters to handle advanced situations
- Skillfully operated hand-held devices and scanning machinery to complete through checks
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Circulated among the building's visitors and employees, sometimes in plain clothes, to maintain order and protect property
- Circulated among employees, visitors, and patrons to protect property and preserve order.
Security Enforcement Officer
Houston Harris Division Patrol Metro Sector
07.2018 - 10.2019
- Patrolled the premises to identify and quickly respond to suspicious individuals or activities
- Protected VIPs on-site and during transportation to destinations
- Monitored entrances and exits to control access and prohibit entry of unauthorized individuals
- Circulated among the building's visitors and employees, sometimes in plain clothes, to maintain order and protect property
- Leveraged critical thinking to identify and address potential security threats
- Drafted communications such as morning briefings, checkpoint logs, and reports
- Brought in and worked with law enforcement, emergency personnel and firefighters to handle advanced situations
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Responded to inquiries and requests for assistance from visitors and staff members
- Maintained logs and records of deliveries, shipments, and vendors, both inbound and outbound
- Skillfully operated hand-held devices and scanning machinery to complete through checks
- Completed daily reports outlining regular activities and notable incidents, including theft and property damage.
Airport Security Officer
Flight Services & Systems, Inc
04.2012 - 01.2018
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Performed pat-downs to look for unauthorized materials and weapons.
- Conducted regular patrols of key areas to spot and control security concerns.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Screened over Number passengers per day by verifying ID's and boarding passes.
- Used Software and Software to document and create incident reports.
- Assisted with deployment of advanced technology and equipment for screening purposes.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Monitored security checkpoints for compliance with applicable security protocols.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Coordinated with security personnel throughout facility via Type device communication, updating colleagues on situations requiring attention or action.
- Safeguarded transportation operations at commercial airports and railway stations.
Manager of Operations
Tmobile
02.2000 - 03.2012
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed systems and procedures to improve operational quality and team efficiency.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managing Director
Cate Italiano Inc
07.1996 - 01.2000
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Piloted cross-departmental projects to achieve successful delivery of new initiatives.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Raised property accuracy and accountability by creating new automated tracking method.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Security Enforcement Commission Officer - Security And Protective Services
Houston Harris Division Inc
Houston, TX08.2019
Airline GD, Passport Cntl, Homeland, Crime, SIDA Badge - Security Services Administration And Management
DFW Security Enforcement Systems
Dallas Ftworth International Airport (DFW)07.2014
GED -
Brookhaven College
Dallas, TX02.2013
Visual Basic, SQL, Microsoft Office, Windows. - Computer And Information Systems Security
INTELLI SOFT TECHNOLOGIES INC
Grapevine, TX06.2001
Business Management - Management Information Systems
University of Miami
Miami, FL10.1996
High School - High School Administration
North Miami Beach High School
North Miami Beach, FL09.1993
Skills
- Full skilled Security Officer Observed all movement and activities
- CCTV tracking Building patrol
- Entrance control Emergency response
- Security inspection Report preparation
- Law enforcement collaboration Collaborate with law enforcement
- Write reports Investigate incidents
- Screen personnel Patrol buildings
- Multitasking Customer relations
- Verbal communication Problem-solving
- Task prioritization Monitor CCTV
- Relationship Building Container screening
- Law Enforcement
- Loss Prevention
- Surveillance
- Conflict Management
- Security System Experience
- Front Desk
- Typing
- Security
- CCTV
- First aid
Personal Information
- Title: C.P.O & P.P.O OFFICER
- Work Permit: Authorized to work in the US for any employer
Languages
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional
Gujarati
Full Professional
Sindhi
Full Professional
Arabic
Elementary
Persian
Elementary
Bangladeshi
Elementary
Timeline
Patrol Sergeant
STATE PATROL SERVICES, LLC
08.2022 - 02.2024
Crime Prevention Officer Lvl 4
US & TX Crime Prevention Agency
03.2021 - Current
Security Officer Supervisor
Metro Harris County 1st Response Security
10.2019 - 08.2022
Security Enforcement Officer
Houston Harris Division Patrol Metro Sector
07.2018 - 10.2019
Airport Security Officer
Flight Services & Systems, Inc
04.2012 - 01.2018
Manager of Operations
Tmobile
02.2000 - 03.2012
Managing Director
Cate Italiano Inc
07.1996 - 01.2000
Security Enforcement Commission Officer - Security And Protective Services
Houston Harris Division Inc
Airline GD, Passport Cntl, Homeland, Crime, SIDA Badge - Security Services Administration And Management
DFW Security Enforcement Systems
GED -
Brookhaven College
Visual Basic, SQL, Microsoft Office, Windows. - Computer And Information Systems Security
INTELLI SOFT TECHNOLOGIES INC
Business Management - Management Information Systems
University of Miami
High School - High School Administration
North Miami Beach High School
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