Muhammad Khan
Newark,DE
Summary
Experienced leader with strong operational knowledge of the Public Sector Lockbox. Showcasing exceptional people skills, analytical mindset, and keen eye for detail. Excel in managing individuals effectively and allocating over 100 personnel in fast-paced working environments. Thrive on challenges of overseeing large teams.
Developed analytical and problem-solving skills in fast-paced, data-driven environment. Effectively utilized tools and methodologies such as statistical analysis and data visualization to drive business decisions. Seeking to leverage these transferrable skills in new and dynamic field.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Analyst2
Citigroup
12.2018 - Current
- Winner of the20232nd quarter Star Player and Good Neighbor Award
- Winner of the20223rd &4th quarter star player
- Managed daily production activities in multiple areas of the business
- Subject Matter Expert in all the areas of lockbox
- Allocated appropriate resources to needed areas of production without impacting the process (flow) of work
- Demonstrated the ability to share resources in order to meet the demands of the business
- Demonstrated the ability to communicate with peers and management across all shifts
- Provided coaching and feedback to permanent and temporary staff
- Winner of the20243rd quarter most receiving Citi gratitude
- Resolved or escalated issues as they occur
- Adhered to all departmental policies, client requirements, and compliance guidelines
- Delivered unit cost efficiency, deliver world-class client experience, help frame a transparent and positive culture, encourage innovation, and develop the best team in the industry
- Facilitated Public Sector Agency classes for newly hired temp talent for multiple shifts
- Conducted interviews with employees looking for career advancement
Cash & Trade Processing Representative II
Citigroup
06.2016 - 12.2018
- Responsible for processing, verification and validation and shipping of government documents
- Sharing acquired new techniques and positive work improvements within Public Sector
- Leadership experience as a backup workflow and trainer
- Adhere to all department policies, client requirements, and compliance guidelines
- Identify and escalate potential issues and recommend solutions to management
- Allocate resources as needed while performing workflow backup
Cash & Trade Processing Representative I
Citigroup
06.2015 - 06.2016
- Proficient across multiple functional areas: Mail Room, Batching, Scanning, Data Entry, and Dispatch
- Works effectively with all levels of the business from new employees to management
- Able to exceed all standards in production and quality
Application Processor
Adecco, Citigroup
12.2013 - 06.2015
- Responsible for processing, verification and validation and shipping of government documents
- Proven commitment to quality in all departments to prevent client impacting errors
- Proficient data entry operator in a fast-changing environment
Customer Service Specialist
7-Eleven
02.2012 - 11.2013
- Worked in a customer service environment with face-to-face interaction with customers
- Responsible for clerical, product management and reporting duties
- Experience with external vendors and clients
Education
Christiana High School
Newark, DEBachelor of Science - Computer science
University of Sindh
Skills
- Ability to Work Under Pressure
- Microsoft suite (365)
- Time Management
- Self-motivation
- Leadership
- Adaptability
- Communication
- Decision Making
- Analytical thinking
- Microsoft office
- Time management
- MS Excel
- Team collaboration and leadership
Certification
- Learn the workplace culture
- Enhance skill development
- Problem-solving
- Become a better leader
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 100 staff members.
- Resolved product issue through consumer testing.
Languages
Hindi
Full Professional
Punjabi
Limited Working
Urdu
Native or Bilingual
Timeline
Analyst2
Citigroup
12.2018 - Current
Cash & Trade Processing Representative II
Citigroup
06.2016 - 12.2018
Cash & Trade Processing Representative I
Citigroup
06.2015 - 06.2016
Application Processor
Adecco, Citigroup
12.2013 - 06.2015
Customer Service Specialist
7-Eleven
02.2012 - 11.2013
Bachelor of Science - Computer science
University of Sindh
- Learn the workplace culture
- Enhance skill development
- Problem-solving
- Become a better leader
Christiana High School
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