Muhammad Salman
New York,NY
Summary
A dynamic professional with 3+ years of established experience in providing excellent customer service in the specialty coffee industry. Highly creative in the preparation of coffee and tea selections as well as innovative in providing coffee menu pairings with bread and pastry selection of the store.
Overview
4
4
years of professional experience
Work History
Food Runner/Food Expeditor
La Pecora Bianca
09.2024 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Assisted customers with carry-out service.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Trained new expeditors and food runners according to company policies and standards.
Barista
Connecticut Muffin
04.2024 - 09.2024
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted additional items with beverages, increasing store sales.
Lead Barista
Gallagers Steakhouse
07.2023 - 04.2024
- Manage inventories by replenishing coffee beans supply, restocking coffee brewing equipment, and ensuring sufficient supplies.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Costa Coffee
08.2021 - 06.2022
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Maintained a clean and organized workspace for optimal productivity and safety.
Barista
Cafe Nero
01.2021 - 08.2021
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Bachelor of Science - Computer Science
Roehampton College
London, UK01-2020
Skills
- Conflict Resolution
- Regulatory Compliance
- Equipment Maintenance
- Staff Training
- Safety & Sanitation
- Inventory & Control
- Espresso machine Operations
Languages
Urdu
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Timeline
Food Runner/Food Expeditor
La Pecora Bianca
09.2024 - Current
Barista
Connecticut Muffin
04.2024 - 09.2024
Lead Barista
Gallagers Steakhouse
07.2023 - 04.2024
Barista
Costa Coffee
08.2021 - 06.2022
Barista
Cafe Nero
01.2021 - 08.2021
Bachelor of Science - Computer Science
Roehampton College
Similar Profiles
Miguel Angel DiegoMiguel Angel Diego
Support Busser/Food Runner at La Pecora BiancaSupport Busser/Food Runner at La Pecora Bianca
ALEJANDRO DE SOUSAALEJANDRO DE SOUSA
Server at La Pecora BiancaServer at La Pecora Bianca
LESTER GOMEZLESTER GOMEZ
Bartender & Server at La Pecora Bianca UESBartender & Server at La Pecora Bianca UES