MUHAMMAD SIDDIQUI
Sugar land
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets. In addition an experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence with versatility towards problem solving and personalized solutions
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Khaadi International
03.2024 - 10.2024
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
Sortation Centre Associate
Amazon
02.2023 - 01.2024
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Collaborated with colleagues and supervisors to maintain an organized workflow, ensuring a safe and efficient workplace.
- Streamlined sorting processes, consistently meeting and exceeding daily production goals in a fast paced environment.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Inside Sales Manager
EZ Wireless
03.2022 - 02.2023
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Monitored key sales metrics and conducted performance reviews, improving overall team efficiency and hitting targets consistently.
- Collaborated with leadership to adjust sales strategies based on market trends and competitor analysis
- Introduced new products to the existing client base, leading to an increase in upselling opportunities and repeat business.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
Customer Service Representative
Green City Solutions
07.2020 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Trained staff on operating procedures and company services.
Sales Associate
Boost Mobile
03.2019 - 02.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
Associate of Arts - Business Administration
Wharton County Junior College
Sugar Land, TX05-2024
Skills
- Strategic Sales Planning & Execution
- Team Leadership & Mentorship
- Microsoft Excel
- Inventory Management
- Personalized Product knowledge
- Accounting and Financial Services
- Mentorship and Teamwork
- Revenue Optimization
- Data entry
- Appointment scheduling
- CRM software
- Administrative support
Certification
Texas Real Estate Salesperson by TREC
Microsoft Word 2021 by Microsoft
Digital Marketing by Google
Professional Communications by Southwest Airlines
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Full Professional
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- Youth Development Programs
- Volunteer Work
- Team Sports
- Hiking
- Outdoor Recreation
Timeline
Sales Associate
Khaadi International
03.2024 - 10.2024
Sortation Centre Associate
Amazon
02.2023 - 01.2024
Inside Sales Manager
EZ Wireless
03.2022 - 02.2023
Customer Service Representative
Green City Solutions
07.2020 - 11.2021
Sales Associate
Boost Mobile
03.2019 - 02.2020
Associate of Arts - Business Administration
Wharton County Junior College
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