MUHAMMAD SIDDIQUI
Sugar Land
Summary
Driven professional with proven expertise in project management and team leadership at Smoke GPT, enhancing workflow efficiency by 30% through AI tool integration. Adept at strategic planning and data analysis, delivering impactful solutions that optimize operations and elevate productivity across diverse business environments. Looking for a long -term career settling opportunity to support my education and specialize in the fields of Tech industry with training and mentorship
Overview
5
5
years of professional experience
1
1
Certification
Work History
Internship
Global Shop Solutions
Sugar Land
08.2025 - 12.2025
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines
- Implemented best practices for troubleshooting techniques across the organization.
Manager
Smoke GPT
Houston
02.2025 - 12.2025
- Managed daily business operations and implemented digital tools and software systems to enhance workflow efficiency.
- Tracked sales data, inventory levels, and operational metrics using Excel to inform business decisions.
- Implemented AI tools to assist with research, automation tasks, and productivity improvements.
- Trained staff on software systems and digital tools to ensure effective operational procedures.
- Troubleshot POS systems and software issues to maintain uninterrupted operations.
- Updated inventory databases and coordinated vendor orders using digital tracking systems.
Sortation Associate
Amazon
Katy
03.2023 - 08.2024
- Sorted packages efficiently for timely distribution within the fulfillment center.
- Operated scanning equipment to track package movement accurately.
- Followed safety protocols to ensure a secure working environment at all times.
- Monitored inventory levels to support effective stock management processes.
- Communicated effectively with supervisors regarding workflow and challenges faced.
- Operated machines to sort, move and box items for customers.
Inside Sales Manager
EZ Wireless
Missouri City
03.2022 - 02.2023
- Led a team while integrating digital communication tools and workflow software.
- Managed CRM systems and sales data, enhancing tracking of customer interactions and performance metrics.
- Utilized Microsoft Excel for analyzing sales trends and generating performance reports that informed strategy.
- Supported operations through data tracking and reporting, improving system organization and accessibility.
- Provided troubleshooting support for customer devices and service issues in a timely manner.
Customer Service Representative
Green City Solutions
Houston
07.2020 - 11.2021
- Diagnosed and resolved customer-reported service issues using software platforms.
- Navigated multiple computer systems to streamline customer support responses and enhance resolution times.
- Documented customer interactions in internal systems, ensuring accuracy of digital records to support service quality.
- Maintained organized digital records and reports, facilitating effective operational tracking and accessibility.
Education
Associate of Arts - Business Administration And Management
University of Houston
Main Campus08-2024
Skills
- Project management
- Data analysis
- Strategic planning
- Team leadership
- Productivity automation
- IT support
- Technical diagnosis
- Network administration
- POS systems
- Microsoft Office Suite
- Data organization
- System navigation
- Customer relationship management
- Marketing
- AI tool utilization
Certification
- Texas Real Estate Salesperson - TREC
- Microsoft Word 2021 Certification
- Google Digital Marketing Certification
- Professional Communications Certification
Additional Technical Experience
- Created graphics and marketing videos using Canva for digital promotions.
- Used AI tools to automate research, writing, data organization, and productivity tasks.
- Basic scripting knowledge in Python including loops and logical structures.
- Experience using technology to improve business workflows and digital organization.
Languages
Urdu
Professional
English
Professional
Timeline
Internship
Global Shop Solutions
08.2025 - 12.2025
Manager
Smoke GPT
02.2025 - 12.2025
Sortation Associate
Amazon
03.2023 - 08.2024
Inside Sales Manager
EZ Wireless
03.2022 - 02.2023
Customer Service Representative
Green City Solutions
07.2020 - 11.2021
Associate of Arts - Business Administration And Management
University of Houston