MUHAMMAD USMAN RAFIQ
Rocky Mount,USA
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Associate
Family Hospitality LLC
Rocky Mount, USA
09.2024 - Current
- Streamlined operational processes to enhance efficiency and reduce delays.
- Implemented a streamlined scheduling and inventory control system, reducing downtime by 18% and improving supply visibility.
- Address customer inquiries and complaints promptly to maintain high satisfaction and loyalty.
- Ensure compliance with health, safety, and environmental regulations through regular inspections.
- Oversee maintenance and repair of equipment and facilities to ensure operational efficiency.
- Oversee onboarding and employee engagement initiatives, increasing staff retention by 20%.
Operations Lead
Faizan Enterprises Pvt Ltd
Lahore, Pakistan
11.2019 - 08.2024
- Directed daily operations of distribution center, improving workflow efficiency by 30% through process standardization.
- Trained and mentored team members, enhancing their skills and overall productivity.
- Collaborated with HR to enhance apprenticeship and career development programs.
- Supported classification and compensation reviews, maintaining compliance with labor policies.
- Maintained accurate employee records through HRIS processing and personnel actions.
Office Assistant HR and Admin
Six-B Food Industries Pvt. Ltd
Lahore, Pakistan
09.2016 - 10.2019
- Administered payroll processes and maintained comprehensive employee records.
- Conducted employment verifications and investigations to ensure compliance and integrity.
- Performed job analysis and evaluations, developing precise job specifications.
- Updated and analyzed HR metrics including turnover and termination rates using HRMS reporting tools.
- Designed and implemented an attendance tracking system that reduced timekeeping errors by 40%.
- Coordinated with key suppliers, including facilities, security, and utilities, to ensure uninterrupted day-to-day operations.
- Assist with onboarding and offboarding processes, organize office events, and maintain a welcoming, well-stocked office environment.
- Coordinated employee engagement activities and events.
Education
Master of Public Administration -
University of The Punjab
06-2016
Skills
- Microsoft Office Suite proficiency
- Inventory and supply management
- Team Collaboration
- Problem Solving
- Communication and interpersonal skills
- Process and procedures alignment and optimization
- Recruitment and onboarding
- Data entry and record keeping
- Customer service
- Deadline management
Certification
- Certified Human Resources Professional 2019-12
- Professional Training Certificate in MS Office 2019-04
- Certificate in Project Management 2019-04
Timeline
Operations Associate
Family Hospitality LLC
09.2024 - Current
Operations Lead
Faizan Enterprises Pvt Ltd
11.2019 - 08.2024
Office Assistant HR and Admin
Six-B Food Industries Pvt. Ltd
09.2016 - 10.2019
Master of Public Administration -
University of The Punjab