Samantha Thorne
Glendale,AZ
Summary
Experienced professional with strong financial services and regulatory knowledge, as well as a solid administrative background. Demonstrated expertise in various roles within multiple financial services offices, including supervisory and clerical positions. Deep understanding of the industry. Committed to making a difference for my team, driving me to learn quickly in any position I take on. Ensures effective resolutions and positive outcomes for both internal and external customers.
Overview
13
13
years of professional experience
Work History
Senior Tax Operations Associate
CAPTRUST
08.2023 - Current
- Assists the tax service groups with client communications, including sending draft tax copies and submitting tax returns to tax entities
- Ensures tax documents are sent to the clients timely while maintaining confidentiality of client information
- Maintains a high volume of requests with timely and accurate completion
- Works with tax billing to send out invoices when requested and collaborates with tax billing managers to settle past-due invoices
- Completes projects for the tax department as requested, works on operations process improvements to ensure more efficient work practices
Property Claims Representative I
Federated Insurance Companies
10.2022 - 07.2023
- Handled a claim load of 50-60 property claims in multiple states
- Negotiated claim settlements based upon systematic calculations of claim value
- Developed valuable relationships with claimants and employers to assist during claim handling
- Maintained a high level of confidentiality regarding all aspects of claims management
Claims & Safety Administrator
Hunter Contracting Company
04.2021 - 09.2022
- Received and entered all claims incurred by the company, including injury claims, utility claims, property claims, equipment claims, and subcontractor claims
- Monitored claims to find resolutions to in an efficient and timely manner
- Assists in review of claims to determine root causes of claims and provides recommendations in claim prevention
EDI Coordinator / Claims Research
Berkshire Hathaway Homestate Companies
01.2012 - 04.2021
- Oversaw the electronic data interchange program for 40 states
- Monitored filings submitted to the state for errors and worked with claims staff for resolutions
- Reviewed NCCI and independent state-specific statutes, rules, and manuals to remain in compliance
- Maintained internal resources regarding 10 states, including state-specific research, medical research, and reviewed case laws
Claims' Assistant Supervisor
Berkshire Hathaway Homestate Companies
01.2012 - 04.2021
- Supervised a team of 10 claims assistants for the workers' compensation claims department
- Completed overhaul of all assistant processes to streamline and standardize the processes for efficiency and to utilize technology effectively
- Created new and innovative policies for these processes, along with an audit system to track assistants' accuracy and success of task completion
- Responsible for interviewing and onboarding new claims assistant hires, along with providing a full training program
Claims Professional
Berkshire Hathaway Homestate Companies
01.2012 - 04.2021
- Responsible for managing a case of 80-120 medical and indemnity workers' compensation claims in a multi-state setting
- Negotiated claim settlements based upon systematic calculations of claim value within established company and state parameters
- Developed valuable relationships with claimants and employers to assist during claim handling
Education
Bachelor of Arts - Psychology
Morningside College
Sioux City, IASkills
- Operations Management
- Data Analysis
- Workflow Optimization
- Certified AZ Public Notary
- Digital Document Workflow
- Service Oriented
- Active Listener
- Analytical Thinking
- Microsoft Office Suite Proficiency
- Experienced in Adobe Acrobat and Google Workspace
- Skilled in DocuSign and Microsoft Power BI
Timeline
Senior Tax Operations Associate
CAPTRUST
08.2023 - Current
Property Claims Representative I
Federated Insurance Companies
10.2022 - 07.2023
Claims & Safety Administrator
Hunter Contracting Company
04.2021 - 09.2022
EDI Coordinator / Claims Research
Berkshire Hathaway Homestate Companies
01.2012 - 04.2021
Claims' Assistant Supervisor
Berkshire Hathaway Homestate Companies
01.2012 - 04.2021
Claims Professional
Berkshire Hathaway Homestate Companies
01.2012 - 04.2021
Bachelor of Arts - Psychology
Morningside College
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