Muhammad Waleed
Customer Service Representative
Doha,Qatar
Contact number
+97431334336 / +97455100167
Summary
Energetic Customer Service Representative with 5 years Experience Resolving Complex Customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement, and to enhance my professional career in a dynamic workplace.
Overview
5
5
years of professional experience
3
3
Language
4
4
years of post-secondary education
Work History
Call Center Customer Service Representative
Ooredoo
Doha, Qatar
07.2021 - 02.2023
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Escalated complicated customer account issues to supervisors and help desk workers.
Customer Service Representative
Ooredoo
Doha, Qatar
03.2020 - 07.2021
- Provided customers with product and service information
- Identified, researched, and resolved customer issues using the
- Computer system
- Analyzed sales data and negotiation techniques to leverage client relationships and improve retention
- Present and explain recommended products, benefits, features, and alternatives
Sales Executive
Vistas Global
Doha, Qatar
01.2019 - 03.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Call Center Agent
MCB Bank Limited
Lahore, Punjab
2018.01 - 2018.12
- Educated customers on company systems, form completion, and access to services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
High School Diploma -
Pakistan Education Center
Doha,Qatar 01.2009 - 12.2012
Skills
- Service standard compliance
- CRM
- Strategic sales knowledge
- Account management
- Technical Support
- Customer Support
- Customer Inquiries
- Product and Service Knowledge
Timeline
Call Center Customer Service Representative
Ooredoo
07.2021 - 02.2023
Customer Service Representative
Ooredoo
03.2020 - 07.2021
Sales Executive
Vistas Global
01.2019 - 03.2020
Call Center Agent
MCB Bank Limited
2018.01 - 2018.12
High School Diploma -
Pakistan Education Center
01.2009 - 12.2012
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