Muhammad W Dossani
DesPlaines
Summary
Methodical QA Analyst with 7 years experienced in software development processes and optimal testing strategies. Help teams produce exceptional products by offering in-depth quality assurance support. Open and clear communicator with good multitasking skills, organized nature and strong attention to detail. Maintained test case coverage metrics and requirement coverage metrics and checked test case run, pass or fail, not run, not run due to defect, total number of open defect and total number of closed defect. Exceptional documentation skills including but not limited to; Test Cases, Test Matrices, Check Lists, and Risk Assessment Documents. Executed Smoke, Usability, Functionality, Inspirational Testing, GUI, EDI Testing, Browser Compatibility, Performance and Stress/Load Tests, and Black Box Testing. Commendable experience in Functional, System, Re-testing, Regression and Performance testing in Web Based, Android and iOS applications. Experienced with Agile Test Methodology.
Result-driven UAT Test Lead known for high productivity and efficiency in task completion. Specialize in test strategy formulation, defect tracking, and user acceptance criteria development. Excel in communication, leadership, and problem-solving to ensure project success.
Dedicated professional bringing several years of experience and diligence to handle needs of large and complex products. Solid history in both manual and automated testing. Seek to apply expertise to growth-oriented, dynamic position.
Overview
12
12
years of professional experience
Work History
UAT Test Lead
Verizon Connect
Rolling Meadows
10.2023 - Current
- Led user acceptance testing for software solutions at a technology-driven company.
- Collaborated with cross-functional teams to define testing requirements and scenarios.
- Facilitated training sessions for team members on testing processes and best practices.
- Coordinated test schedules and resource allocation to ensure timely completion of projects.
- Analyzed test results and documented findings for future reference and improvements.
- Managed defect tracking process using established tools to ensure resolution of issues.
- Communicated effectively with stakeholders regarding project updates and testing status.
- Mentored junior testers, providing guidance on methodologies and problem-solving techniques.
- Maintained traceability matrix to ensure coverage of all requirements in UAT tests.
- Performed root cause analysis to identify underlying problems associated with defects found in UAT phase.
- Prepared weekly and monthly progress reports on the status of user acceptance testing initiatives.
- Assisted in developing strategies for mitigating risks related to new system implementation or upgrades.
- Coordinated between development team and business users for successful completion of UAT tests.
- Actively involved in setting up environments required for performing end-to-end tests before releasing a product into production environment.
- Facilitated meetings with stakeholders to discuss the progress of UAT testing activities.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
Quality Assurance Analyst
United Airlines
Chicago
07.2019 - 07.2022
- Project Description: Since the Airline reservations system is developed in multiple phases, I played a major role in conducting manual, regression and ad-hoc testing numerous times including security testing for the flight reservation and Flight crew applications. i.e Crew Scheduling, F2gether and Aero. The Application called "Aero" It's a GUI web-based application which is used by United Employees for Reservation and Ticketing purpose. Its also used in the KIOSK at the Airport. When United Airlines Merged with Continental Airlines in 2012 It's Also merged their data base system called SHARES. Aero is a GUI of SHARES which has all commands and functionality for Reservations, Ticketing Issues, and Rebooking & Baggage Claim Reporting System. Crew Scheduling app helps crew to plan ahead of time knowing all the info regarding upcoming assignment, gate staff, passenger and other crew member details.
- Responsibilities: Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches. Developed Test plans by coordinating with other team members on the road map. Map-ed the test scripts to the functional requirements in qTest. Identified Test Data by querying and created Test scripts for SIT, Regression and UAT. Conducted the Functional, System, Integration, Regression, performance, UAT and Smoke Tests for various phases of this application. Execution of Manual Test scripts and responsible to track and log the defects using Jira and QC. Responsible for data analysis, report validation and functional testing. Automation test with QTP record and playback, data driven the scripts. Verified bug fixes and tested all impacted modules in application. Involved in live testing on prod when launches, Also attended daily standup meetings with BA.
- Commonly referred to as United, is a major U.S. Airline headquartered in Chicago, Illinois. It is the world's third-largest airline when measured by revenue, after American Airlines and Delta Air Lines. United operates a large domestic and international route network, with an extensive presence in the Asia-Pacific region. United is a founding member of Star Alliance, the world's largest airline alliance.
Quality Assurance Analyst
Maestro Health
Chicago
01.2016 - 03.2017
- Project Description: This project "maestroEdge" involves "Blue Cross Blue Shield - (BCBS)" Complete Enrollment System, ACA rate management including Employee Portal, Broker/Agency Portal and Member Experience. With the help of this application the client is able to Select Coverage/Benefits, Add/Edit Dependents. Also, Testing includes Add/Edit Rates, Product/Plan and Category Management. EDI testing was performed when member has been enrolled and has completed its selection for the current plan year to Ensure All Member and Coverage details. Estimate work hours and mile stone for different testing efforts.
- Responsibilities: Writing Test Cases, Requirements using qTest test creation Tools. Executing Test Cases using qTest and Pass/Fail steps during testing cycle. EDI and Endpoint Testing to Ensure Coverage, Benefits and Member Details. Logged Defects using Jira Defect Tool. Design and Execute Regression Test Bed at the end of every phase. Perform Performance and Post Validation Testing. Participate daily in Triage meeting to discuss defects issues. Worked with BA Lead, Development Lead, QA Manager and Release Manager on Daily basis, and provide weekly status reports of QA team to Product Manager. Design Test Plan and test strategies based on high level business and technical documents. Implemented Standardized and Unified process throughout the software Development Life Cycle (SDLC). Involved with other team members to set up testing tools, implementation and testing environments. Modified previously existing test cases that were driven by the manual testing. Involved in Designing and Analyzing of Test Scope strategies with other Test Analyst. Write Unit, Integration and System Test cases using Rational Test Manager from Functional, Technical and other high level documents.
- Maestro Health is the technology-meets-service platform delivering the most complete, all-in employee health & benefits management solution for brokers and employers. The Maestro Health vision is to put employers in control of all aspects of today's complex employee health & benefits system. Maestro Health owns and operates a private exchange, benefits administration, enrollment, self-funded insurance, healthcare savings account administration and consolidated billing solution-unifying them on a single, comprehensive mobile and web platform-maestroEDGE.
QA Team Lead
Chicago Tribune
Chicago
01.2015 - 01.2016
- Project Description: Quality Assurance of a back-end application that supported 18 upcoming websites for the 6th largest newspaper publisher in the United States. Coordinating with outbound QA Team, Daily standup meetings with team assigning them daily task and assisting/analyzing issues related software defects and bugs. This application created all the features and functionality which reflect on the user-interface, real-time. The environment was HTML5, CSS, and jQuery, MySQL, Red5, Flash Action Scripting 3, JSWE.
- Responsibilities: Lead a team of 6 testers, including offsite team. Participated in Scrum meetings. Risk Assessment Docs for Go N Go meetings. Test Cases, Matrix, Test Plans, Deployment Check List. All manual testing (QAT, Regression, Performance, Integration, System and UA). After UAT, I decided whether we Go Live or delay to next Sprint. Bug logging tools: Excel, JIRA. Submit problems found into Defect Tracking system after doing the necessary analysis to identify the failing component. Debugging, root-analysis and checking logs for application and configuration issues.
- Quality Assurance of a back-end application that supported 18 upcoming websites for the 6th largest newspaper publisher in the United States.
Quality Assurance Analyst
Allianz Global Investors
Chicago
01.2014 - 01.2015
- With the help of this application the client is able to screen new hires and tech check every candidate even before they appear for employment interview. This application is based on HTML5, jQuery, MySQL, JS.
- Responsibilities: Created Test Cases, Test Scenarios and Test scripts for upstream and downstream applications. Full SDLC Test experience, Test Plan and Test Case Creation with execution and documentation of the Test Scripts. Submit problems found into Defect Tracking system after doing the necessary analysis to identify the failing component. Proficient in Application and System testing including Black Box testing, Unit, Functional, Integration, System, Performance, Back-end/Database, Regression User Acceptance Testing, Adhoc testing on web application. Proficient in working on different methodologies such as Waterfall and Agile (Scrum). Hands-on experience on relational database systems such as Access and SQL Server. Experienced in debugging, root-analysis and checking logs for application and configuration issues. Experienced in running batch files and fetching data over the application.
- This project involves both Client based, Web based application, and Mobile application software.
Education
Associates - Information Technology
Oakton Community College
Des Plaines, ILAssociates - Information Technology
Oakton Community College
Des Plaines, ILSkills
- Tosca Automation
- Quality Center
- Jira
- QTest
- Crystal Report
- Windows XP
- Windows 10
- Windows NT 40 Server
- MacOS 1014
- MS Project
- MS Office
- MS Outlook
- SQL
- MS Access
- Agile
- Scrum
- Waterfall
- Excel
- Software Testing
- Analyst
- Problem solving
- Effective training
- Attention to detail
Accomplishments
- Took on tasks originally assigned to peers to decrease their workloads, completing them within expected time constraints.
- Promoted to QA Lead within 6 months due to outstanding work performance.
- Coordinated weekly team meetings as module lead, resulting in improved communications and better overall work relationships among project personnel.
- Developed detailed and well-received test plans, test cases and test scripts that became company standards.
- Given a priority project after the previous Q&A specialist abruptly left the company, completing the project on time and within budget through dedicated oversight.
- Coordinated with third-party development team on engineering and professional service activities and tasks.
Timeline
UAT Test Lead
Verizon Connect
10.2023 - Current
Quality Assurance Analyst
United Airlines
07.2019 - 07.2022
Quality Assurance Analyst
Maestro Health
01.2016 - 03.2017
QA Team Lead
Chicago Tribune
01.2015 - 01.2016
Quality Assurance Analyst
Allianz Global Investors
01.2014 - 01.2015
Associates - Information Technology
Oakton Community College
Associates - Information Technology
Oakton Community College