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● Around 10 years of experience in IT industry including 6+ years of extensive experience on ServiceNow Development, Maintenance and Administration.
● Good learning and comprehension of ITIL process.
● A ServiceNow master with understanding on executing end-to-end Service Catalog, Incident and Problem Management, Asset Management, Change Management and Release Management with broad learning on Content Management System and Service Portal.
● Improvement of code for UI Pages utilizing Jelly, UI Actions, Script incorporates, MID Server content incorporate, customer content, UI Policies, Business Rules, Glide Dialog Window, Glide Dialog Form and Processor.
● Experience in technical implementation of various Service Now modules such as Change Management, Incident Management, Problem Management, Configuration Management, Service Catalog and Orchestration.
● MID Server Integration and establishment with benefit now.
● Installing MID Servers and scheduled discovery to find available devices in the network.
● Experience on Integration technologies such as Web Services, SOAP, and HTTP, MID Server, SSO and LDAP.
● Have an in-depth knowledge about Direct Web service API of ServiceNow, SOAP and WSDL.
● Extensively worked with REST GET and POST using basic HTTP Authentication.
● Experience in generating the reports in ServiceNow and Custom applications as per the requirements in ServiceNow.
● Formation of different classes and index things for the Catalog module.
● Good knowledge on Service Portal configuration and customizations
● Worked extensively on LDAP integrations. Setting up Configuration Management from scratch defining the CI classes and their relationships.
● Customized the out of the box self-service page according to the requirements. The Service Catalog was replaced with a catalog item giving the users access to create an issue that will go through approval workflow in the customized table.
● Configured Nagios that runs automatically send notifications to ServiceNow to appear as incidents.
● Involved in Environment Promotions and managing ServiceNow using Update Sets.
● Data loads for migration to ServiceNow Import set and Transform maps.
● Effectively engaged with Scrum gatherings to get illumination on the prerequisites.
● An Outstanding cooperative person with exceptionally great relational and Communication aptitudes.
● Having strong knowledge on JAVA, JSP, HTML, CSS and JavaScript.
● Familiar with different releases of ServiceNow including London, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah.

Dedicated Senior ServiceNow Engineer with 6+ years of experience in the ServiceNow space. Specialize in leading complex problems, designing, developing, and architecting strategic technical solutions. Seeking to contribute expertise to your team and drive long-term success for your organization.
Over 6+years of IT expertise, with a strong focus on ServiceNow. Proficient in front-end programming using JavaScript, CSS, jQuery, and HTML. Experienced in setting up and installing various ServiceNow modules. Certified ServiceNow Application Developer, Certified System Administrator, Flow Designer Certification, Performance Analytics Certification, ITIL v4 skilled in-Service Catalog, Change Management, Knowledge Management Incident Management Demand Management, Release Management, Problem Management, Performance Analytics Score Cards, PPM, Service Portal, HR, CMDB and Asset Management. Portal, Glide Script, CMDB, Knowledge Management, ServiceNow Mobile App Development, UI/UX Design, ITIL Processes, Workflow Administration, CMDB Management, Service Desk, Asset Management, Secops and Chat Bot. Created knowledge articles and provided support to help desk users on the ServiceNow platform. Deep understanding of ServiceNow's functional and technical capabilities, including medium- to large-scale implementations. Effective at gathering requirements and translating Business Requirements Documents (BRDs) into technical requirements. Skilled in customizing modules such as Case Management, Virtual Agent, CSM, Incident Management, Problem Management, Change Management, Asset Management, Service Request Management, CMDB and more. Expertise in creating complex workflows and optimizing universes using Designer Module Configuration, Web Services, Catalog Client Scripting, and SOAP. Proficient in using HTML5, CSS3, JavaScript, jQuery, and other technologies to develop sophisticated web apps and UI applications. Proven ability to lead and develop innovative technical solutions with a strong focus on performance and long-term impact. In-depth knowledge of ServiceNow, including system optimization and performance improvements. Strong communication and mentoring skills for effective collaboration in cross-functional teams. Successfully managed version upgrades for the ITSM suite. Created a user-friendly Employee Self-Service (ESS) Portal with a knowledge base. Extensive work with JavaScript, jQuery, and AJAX features for web development. Understanding of HTTP, GIT, Grunt, and Restful services. Solid command of PowerShell scripting. Actively participated in workshops to help businesses implement ServiceNow using ITSM best practices. Proficiency in complex workflow design, ITSM customization, and UI development. Successful track record in system updates and performance optimization.

Experienced ServiceNow developer with 4 years of comprehensive expertise, specializing in ServiceNow ATF and ITSM. Proficient in web service testing using SOAP UI and adept at integrating ServiceNow applications with third-party systems via APIs. Skilled in ServiceNow Test Management, Agile methodologies, and various test and defect management tools. Known for strong analytical skills, problem-solving abilities, and meticulous attention to detail. Effective communicator with excellent written and verbal communication skills. Extensive background in ServiceNow development, encompassing technical specification design and high-quality code generation. Deep knowledge of ServiceNow capabilities such as Service Catalog, Incident Management, Change Management, and CMDB. Proficient in JavaScript, Jelly, Web Services, MySQL, XML, HTML, and CSS for ServiceNow development. Demonstrates expertise in ensuring adherence to industry best practices, quality assurance, security, and compliance standards within ServiceNow projects.

ServiceNow Certified Developer/Implementation Specialist with 9 years of IT industry experience, specializing in ServiceNow modules including ITSM, SPM, CSM, HRSD, CMDB, and ITAM. Proficient in managing CMDB Configuration Items, ensuring data accuracy and compliance through advanced scripting and integration techniques. Experienced in integrating ServiceNow with third-party tools via REST, SOAP and Integration Hub. Skilled in implementing Virtual Agent, Agent Workspace, and chatbots. Hands-on expertise with App Engine Studio, UI Builder, and Automation Test Frameworks (ATF). Adept at diagnosing performance issues, managing version upgrades, and creating detailed technical documentation. Proven ability to communicate effectively with clients, support end-users, and lead project initiatives both independently and in team settings.

Muhammad A Habeebulah

Summary

Overview

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ServiceNow Developer/Admin

Application Integration Specialist/ Admin

Jr. Web Application Developer

Program Analyst

Education

Full-Stack Web Development - Computer Programming

Bachelor of Science - Computer Science

Skills

Certification

Work Availability

Timeline

ServiceNow Developer/Admin

Application Integration Specialist/ Admin

Jr. Web Application Developer

Program Analyst

Full-Stack Web Development - Computer Programming

Bachelor of Science - Computer Science

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