Shimrah Khan
Summary
Experienced ServiceNow developer with 4 years of comprehensive expertise, specializing in ServiceNow ATF and ITSM. Proficient in web service testing using SOAP UI and adept at integrating ServiceNow applications with third-party systems via APIs. Skilled in ServiceNow Test Management, Agile methodologies, and various test and defect management tools. Known for strong analytical skills, problem-solving abilities, and meticulous attention to detail. Effective communicator with excellent written and verbal communication skills. Extensive background in ServiceNow development, encompassing technical specification design and high-quality code generation. Deep knowledge of ServiceNow capabilities such as Service Catalog, Incident Management, Change Management, and CMDB. Proficient in JavaScript, Jelly, Web Services, MySQL, XML, HTML, and CSS for ServiceNow development. Demonstrates expertise in ensuring adherence to industry best practices, quality assurance, security, and compliance standards within ServiceNow projects.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ServiceNow Developer/Admin
Tags Tech Inc, United Healthcare
Minneota, MN
09.2022 - Current
- Developed and implemented ServiceNow ITSM modules including Incident Management, Problem Management, Configuration Management, Change Management, and Knowledge Management to enhance organizational efficiency.
- Leveraged HR service delivery processes within ServiceNow, contributing to streamlined human resources operations.
- Extended the ServiceNow schema to develop custom applications, aligning technology solutions with business objectives.
- Utilized ServiceNow platform capabilities and tools such as Discovery and Orchestration to optimize IT service delivery and automation.
- Designed and implemented complex workflows within ServiceNow, enhancing operational workflows and efficiency.
- Automated business processes through script development, ensuring seamless operations and reducing manual effort.
- Configured Business Rules, Web Services integrations, Access Control Rules, and scripting languages (JavaScript, Jelly) to customize ServiceNow functionalities.
- Communicated effectively with stakeholders through strong verbal and written communication skills, facilitating collaboration and project success.
- Managed tasks with attention to detail, multitasking effectively to meet project deadlines and organizational objectives.
- Environment: ServiceNow Eureka/Dublin, Bootstrap, Windows 11, XML, HTM, AngularJS, SAML 2.0, e-Directory Oracle 11g, Toad, SQL.
ServiceNow Developer/Admin
Tags Tech Inc, Adidas
Portland, OR
01.2020 - 07.2022
- Managed and customized ServiceNow platform at Adidas, specializing in modules such as Incident Management, Problem Management, Change Management, Service Catalog, and Knowledge Management to optimize IT service delivery.
- Developed and integrated custom applications and functionalities within ServiceNow, enhancing user experience and operational efficiency across Adidas' IT landscape.
- Configured ServiceNow workflows, business rules, and automation to streamline processes and improve service resolution times.
- Integrated ServiceNow with internal IT systems and external applications using REST APIs, web services, and middleware technologies to facilitate seamless data flow and operational continuity.
- Administered ServiceNow instances, including version upgrades, patch management, and system integrations to align with Adidas' evolving IT and business needs.
- Provided comprehensive technical support and troubleshooting for ServiceNow users, ensuring prompt issue resolution and maintaining high service levels.
- Collaborated closely with cross-functional teams, including IT, business analysts, and stakeholders, to gather requirements and deliver tailored ServiceNow solutions that meet Adidas' business objectives.
- Ensured compliance with Adidas' internal policies and regulatory requirements through effective configuration management and governance within ServiceNow.
- Led continuous improvement initiatives within ServiceNow, driving innovation, process automation, and efficiency enhancements to optimize IT service management.
- Environment: ServiceNow, Asset Management, Incident Management, Problem Management, Fireeye, HTML, JavaScript, CSS, CMDB
Education
Bachelor’s Degree - Business Administration
University of North Texas
Denton, TXSkills
- ServiceNow (ATF, ITSM, Service Catalog, Incident Management, Change Management, Service Catalog, CMDB, etc)
- API Integration
- Workflow Configuration
- Software Testing and Debugging
- Technical Documentation
- MySQL, XML, HTML, CSS
- Java, JavaScript, Excel VBA, VB Script
- SQL Server-2000/2005/2012
Certification
- ITIL 4 Foundation Certified
- ServiceNow Certified System Administrator
References
References available upon request.
Timeline
ServiceNow Developer/Admin
Tags Tech Inc, United Healthcare
09.2022 - Current
ServiceNow Developer/Admin
Tags Tech Inc, Adidas
01.2020 - 07.2022
Bachelor’s Degree - Business Administration
University of North Texas
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