MUHAMMAD JAMILUR RAHMAN
Jamaica,New York
Summary
Personable and dedicated team leader with extensive experience in the cement industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Front Desk Manager
Super 8 By Wyndham by Nally Business Inc.
Plattsburgh , NY
05.2022 - Current
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Oversaw cash and credit card payment transactions at the front desk.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Replied to telephone, email, and in-person inquiries regarding reservations, hotel information, and guest concerns.
- Directed front desk operations with a focus on hotel reputation, staff productivity, and operational efficiency.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
Deputy General Manager
Aman Cement Mills Unit-2
Dhaka , Bangladesh
02.2021 - 02.2022
- Developed and implemented strategies to improve operational efficiency and customer satisfaction.
- Supervised team members, established performance goals, provided feedback, and conducted performance reviews.
- Resolved employee issues in a timely manner by providing guidance and counseling as needed.
- Prepared reports on various aspects of organizational operations for senior management review.
- Identified areas of improvement in operational processes and developed solutions accordingly.
- Collaborated with other departmental heads to ensure efficient utilization of resources across the organization.
- Maintained up-to-date knowledge about industry trends and best practices related to general management functions.
- Recruited, hired, trained, developed and supervised team of 54 employees.
Chief Manager, Sales
Emirates Cement Bd Ltd
Dhaka , Bangladesh
08.2018 - 01.2019
- Led strategic planning initiatives to identify opportunities for growth and improvement.
- Implemented strategies to improve customer service, optimize workflow processes, and reduce costs.
- Collaborated with executive management in setting long-term objectives and short-term goals.
- Cultivated relationships with external stakeholders to create mutually beneficial partnerships.
- Analyzed data from various sources to develop insights into business performance trends.
- Worked cross-functionally with marketing, sales and finance departments.
Regional Manager
Lafargeholcim Bd Ltd.
, Bangladesh
07.2015 - 07.2018
- Demonstrate management of sales, marketing, and accounts management.
- Developed and implemented strategies to increase market share in the region.
- Analyzed regional sales data to identify areas of growth opportunities.
- Created and maintained relationships with key customers in the region.
- Evaluated customer feedback and adjusted company processes accordingly.
- Identified new business opportunities through market research and industry trends.
- Assisted district managers in developing marketing plans for their respective districts.
- Organized promotional events to generate interest in products or services offered by the company.
- Reviewed monthly reports from individual districts regarding sales figures and other metrics.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Hired talented, trainable team members and drove new business strategies to grow revenues.
Area Manager
Cemex Cement Bd Ltd.
North Bengal , Bangladesh
12.2004 - 06.2015
- Identified business opportunities by analyzing consumer trends within local markets.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Built lasting relationships with customers to expand 14 giant client base.
Education
Master of Business Administration (MBA) - Marketing
Asian University of Bangladesh
Some College (No Degree) - English Language And Literature
NYGC
New York, NYSkills
- Training and Mentoring
- Conflict and Issue Documentation
- Hospitality Services
- Strategic Planning
- Sales Expertise
- Problem-Solving Skills
Culture
Market Culture
References
References available upon request.
Timeline
Front Desk Manager
Super 8 By Wyndham by Nally Business Inc.
05.2022 - Current
Deputy General Manager
Aman Cement Mills Unit-2
02.2021 - 02.2022
Chief Manager, Sales
Emirates Cement Bd Ltd
08.2018 - 01.2019
Regional Manager
Lafargeholcim Bd Ltd.
07.2015 - 07.2018
Area Manager
Cemex Cement Bd Ltd.
12.2004 - 06.2015
Master of Business Administration (MBA) - Marketing
Asian University of Bangladesh
Some College (No Degree) - English Language And Literature
NYGC
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