Karan Singh
Weslaco,TX
Summary
Driven to deliver, I enhanced operational efficiency and customer loyalty as General Manager at Super 8 By Wyndham, leading to significant business growth. Expert in financial administration and staff development, I excel in strategic planning and performance analysis, ensuring long-term success and profitability. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
General Manager
Super 8 By Wyndham
06.2015 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth by 8% while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Scheduled 10 employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Rural Carrier Associate
USPS
11.2020 - 03.2022
- Maintained records on customers with mail forwarding and change of address requests.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
Census Enumerator
United States Census Bureau
04.2020 - 10.2020
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
Education
BBA - Finance & Economics
The University of Texas Rio Grande Valley
Edinburg, TX06.2024
Skills
- Financial Administration
- Staff Supervision
- P&L Management
- Quality Management
- Staff training/development
- Performance Analysis
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 8% YoY revenue growth.
- Supervised team of 10 staff members.
- Improved review rank and popularity from #8 out of 10 to current position of #1.
- Received "Pride of Super 8" award from Wyndham due to high NPS and overall satisfaction scores.
Languages
English
Native or Bilingual
Spanish
Professional Working
Punjabi
Native or Bilingual
Hindi
Professional Working
Software
Microsoft Excel
Microsoft Office
SynXis Property Management
Quickbooks
Python
Timeline
Rural Carrier Associate
USPS
11.2020 - 03.2022
Census Enumerator
United States Census Bureau
04.2020 - 10.2020
General Manager
Super 8 By Wyndham
06.2015 - Current
BBA - Finance & Economics
The University of Texas Rio Grande Valley
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