Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Muhammad Omer Siddiqui

Tampa

Summary

Detail-oriented and results-driven IT professional with more than 7 years of experience in managing and supporting complex technology systems. Proficient in a wide range of technologies, including network administration, software development, and cloud computing. Skilled in troubleshooting, problem-solving, and providing innovative solutions to optimize performance and improve system efficiency. Adept at collaborating with cross-functional teams, ensuring seamless IT operations, and delivering exceptional technical support. Eager to contribute technical expertise and drive technological advancements in a dynamic organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

ROC Specialist I

Spectrum
10.2024 - Current
  • Monitor plant performance for optimal service delivery.
  • Provide 24/7 incident management for the hybrid-fiber coaxial network.
  • Dispatch maintenance teams to address outages and impairments.
  • Utilize national tools and processes to troubleshoot basic HFC & Fiber related issues.
  • Collaborate with team members to ensure effective communication and incident management.
  • Resolve existing and Create new Tickets for our Maintenance Techs and Contractor's working on Plants, using Remedy.

Customer Support Representative

Spectrum
04.2022 - 10.2024
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
  • Accurately document customer account records based on actions taken.


Production Quality Control

Samsung Electronics Home Appliances
02.2021 - 04.2022
  • Performed quality control and monitored work performance standards.
  • Conducted quality control assessments to identify extent of pavement distress.
  • Applied electrical and electronic theory to build, test and calibrate manual, automatic, digital and computer-controlled processes on experimental and production equipment.
  • Complied with research protocols by providing ongoing quality control audits.
  • Identified visual defects during work tasks using quality control techniques.
  • Analyzed quality control data to verify conformance with production standards.

IT SUPPORT & SYSTEM ADMINISTRATOR

Digital Net
01.2018 - 01.2020
  • Install and configure software and computer systems.
  • Troubleshoot and resolve issues with software or hardware.
  • Walk colleagues or clients through steps to help them resolve their technical problems.
  • Maintain procedures and reports that provide technical support to the entire organization.
  • Analyze records and logs to spot underlying trends and potential issues.
  • Support the implementation of new solutions or applications.
  • Establish accounts for new users and assist with password or login problems.
  • Test, evaluate, and make decisions about new technology for the business.
  • Participate in business-wide meetings to provide insight into technical requirements.
  • Help New/Existing Employee with Two-Factor Authentication.
  • Proposing improvements to the production process.

Education

MBA - Supply Chain Management

Iqra University
Karachi

Master of Arts - Economics

University of Sindh
Jamshoro
01-2014

Skills

  • Accounting & Budgeting
  • Critical Thinking
  • Conflict Resolution
  • Networking & System Management
  • Ticketing & Help Desk
  • Root Cause Analysis
  • Data Analysis
  • SQL & R-Programming
  • Data Clean-up
  • Conversion & Compiling Data sets
  • Data Management & Recovery
  • Active Directory
  • SpreadSheet & Excel

Certification

  • Google IT Professional Certificate
  • Google Data Analytics (On-going)
  • Data Science (On-going)
  • MCITP (Practice Certificate)
  • CCNA (Practice Certificate)

Accomplishments

  • Spectrum Q3 Award 2023
  • Spectrum Progress Partner (New Hire Training)

Timeline

ROC Specialist I

Spectrum
10.2024 - Current

Customer Support Representative

Spectrum
04.2022 - 10.2024

Production Quality Control

Samsung Electronics Home Appliances
02.2021 - 04.2022

IT SUPPORT & SYSTEM ADMINISTRATOR

Digital Net
01.2018 - 01.2020

MBA - Supply Chain Management

Iqra University

Master of Arts - Economics

University of Sindh

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Muhammad Omer Siddiqui