Muhammed Cham
Bothell,WA
Summary
Mental health caregiver dedicated to enhancing patient well-being through compassionate care and effective crisis intervention. Proven ability to coordinate with healthcare teams to develop tailored care plans while fostering trust and empathy with patients. Commits to maintaining a safe and supportive environment, ensuring high-quality care and patient satisfaction.
Overview
1
1
Certification
20
20
years of professional experience
Work History
MHT - Mental Health Tech
FairFax Behavioral Health
Kirkland, Washington
04.2025 - 09.2026
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Monitored patient behavior and reported changes to healthcare team.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Maintained accurate patient records and documentation for care continuity.
- Ensured a safe environment by following established safety protocols and procedures.
Lead Caregiver
Bothell Serenity Adult Family Home
Bothell, Washington
01.2023 - 03.2025
- Coordinated with healthcare professionals to develop comprehensive care plans tailored to each patient's specific requirements.
- Enhanced patient well-being by providing compassionate and attentive care, addressing individual needs and preferences.
- Implemented creative solutions to address unique challenges faced by individual patients.
- Work with family members on the best ways to support their loved one's ongoing health goals and challenges.
- Fostered strong relationships with patients through trust, empathy, and open communication, positively impacting patient morale.
- Make sure residence follow through on personal hygiene tasks such as bathing, grooming, dressing, maintaining dignity and respect throughout the process.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversations and activities, enhancing their socialization and overall well-being during personal care assistance.
- Monitored client vital signs, administered medications, and tracked behaviors.
- Provided safe and reliable transportation for clients to and from medical appointments. to and from medical appointments with safety and efficiency.
- Implemented organizational systems to streamline workflow processes, enhancing team efficiency in caregiving.
- Assessed new patient evaluations to identify the required level of support for optimal care.
- Mentored junior caregivers, helping them develop essential skills and confident decision-making abilities.
- Maintained strict confidentiality regarding sensitive patient information in compliance with HIPAA regulations and professional ethics.
- Completed regular check-ins and progress report for each client.
Reception Guest Relation Officer
Coco Ocean Resort & Spa Hotel
07.2006 - 11.2021
- Provided exceptional customer service.
- Welcomed new arrivals and confirmed reservations and identification to ensure smooth check-in process.
- Managed phone lines, directing calls appropriately and providing courteous assistance to enhance guest experience.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Maintained accurate records of room availability within computer systems, reducing overbooking errors and ensuring guest satisfaction.
- Collected room deposits, fees, and payments.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
Education
Bachelor of Arts - Business
University of The Gambia
The Gambia05-2010
Skills
- Crisis intervention
- Anger de-escalation
- Patient monitoring
- Problem solving
- Time management
- Verbal and written communication skills
- Trust building
- Conflict resolution
- Excellent customer service skills
Certification
- Nursing Assistant Registration
- Mental Health Specialty Training
- DSHS Approved Training (75 hours)
- First Aid, CPR, AED
- Orientation and Safety
- Nurse Delegation Core
- Nurse Delegation Diabetes
Timeline
MHT - Mental Health Tech
FairFax Behavioral Health
04.2025 - 09.2026
Lead Caregiver
Bothell Serenity Adult Family Home
01.2023 - 03.2025
Reception Guest Relation Officer
Coco Ocean Resort & Spa Hotel
07.2006 - 11.2021
Bachelor of Arts - Business
University of The Gambia