Summary
Overview
Work History
Education
Skills
Languages
Career Achievement
Personal Information
Timeline
AdministrativeAssistant
Muhammed Fahid Thayyil

Muhammed Fahid Thayyil

DOHA

Summary

Qualified Advanced Technical Support Specialist with 8 years of helpdesk and customer service experience. Provides comprehensive laboratory and POC support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Overview

8
8
years of professional experience

Work History

Technical Support Specialist

SEDEER MEDICAL SERVICES AND TRADING LLC
04.2017 - Current


  • Install and set up various types of clinical laboratory , Research and POC testing machines at client locations.
  • Provide expert technical support to end-users, troubleshooting hardware and software issues. Install, configure, and upgrade software applications and systems.
  • Diagnose and resolve technical issues promptly, minimizing downtime.
  • ⁠Ensuring optimal Provide expert technical support to end-users, troubleshooting hardware and software issues.
  • Administer and maintain computer systems, servers, Networking/connectivity setup and IT system upgrades. Monitor and manage network infrastructure.
  • Enrolling customer to AMC /CMC and Achieving service target.
  • ⁠Complete assigned Regulatory Field Action Notes and Technical updates within the specified due dates and meet all applicable regulatory requirements as per the manufacturer recommendation.
  • Order and manage spare parts from Manufacture by accurately recording spare parts used on repair or PM jobs.
  • ⁠Updating the service calls in ERP/ CRM company system. And track it according to time frame.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Maximized use of hardware and software by training users and interpreting instructions.
  • Claiming the faulty reagent from the manufacturer within the timeframe.

FIELD SERVICE ENGINEER

AGAPPE DIAGNOSTICS LTD
03.2016 - 04.2017
  • Install and set up various types of clinical laboratory equipment and machinery at client locations
  • Perform routine maintenance and troubleshoot issues to ensure optimal functionality of equipment.
  • Offer remote and on-site technical support to address client inquiries and resolve issues promptly.
  • Maintain detailed and accurate records of service activities, including installation, maintenance, and repairs
  • Adhere to safety protocols and ensure that all work is performed in compliance with industry safety standards
  • Ensure that all service activities meet quality standards and customer expectations.
  • And provide the customer training after installation of the machines.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.

Education

Bachelor of Science - BIOMEDICAL ENGINEERING

Sahrdaya College Of Engineering And Technology
Kerala, India
01.2016

HIGHER SECONDARY -

Board Of Higher Secondary Education
Kerala, India
01.2012

Skills

  • Technical Proficiency
  • Customer Service
  • Communication Skills
  • Problem-Solving
  • Field Diagnostics
  • Quality Assurance
  • Security Protocols
  • Client Support
  • System Administration
  • Build Smart (Currently using)
  • Technical Troubleshooting
  • Remote IT Implementation
  • Remote Support
  • Aqure radiometer
  • Incident Management
  • Application installations
  • Hardware upgrades
  • Microsoft Office Tools
  • SQL database
  • CRM/ ERP
  • SAP
  • Salesforce

Languages

English
Proficient
C2
Malayalam
Proficient
C2
Hindi
Upper intermediate
B2
Arabic
Intermediate
B1

Career Achievement

  • Certified service engineer of Mabtech- aster and iris.
  • Handling and managing the clinical diagnostic and research types of equipment.
  • Certified IT network engineer for Thermofisher.
  • Certified service engineer for Thermofisher(Applied Biosystem)Quant studio 1,2,3,6 pro and 7 pro, Germany.
  • Certified service engineer for Becton Dickinson- FACSCanto II, FACSLyric and FACSVerse.
  • Certified service engineer for Olympus -Different types of Microscopes.
  • Certified service engineer for Hologic-Integrated Imager system with RSMP, Germany.
  • Certified service engineer for Radiometer-AQT90FLEX, Dubai.

Personal Information

Title: BIOMEDICAL ENGINEER (B.TECH).

Nationality: Indian.

Gender: Male.

Date of Birth: 20/09/1993.


Timeline

Technical Support Specialist

SEDEER MEDICAL SERVICES AND TRADING LLC
04.2017 - Current

FIELD SERVICE ENGINEER

AGAPPE DIAGNOSTICS LTD
03.2016 - 04.2017

Bachelor of Science - BIOMEDICAL ENGINEERING

Sahrdaya College Of Engineering And Technology

HIGHER SECONDARY -

Board Of Higher Secondary Education

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Muhammed Fahid Thayyil