HTML
Nills Lopez
Technical Support / IT
Paterson,NJ
Summary
Software Development Professional
Results-driven software development professional with extensive experience in designing and developing web applications using HTML, CSS, JavaScript, ReactJS, Node.js, Flask, and Python. Skilled in backend system development, web services, and database management.
Key Skills:
- Strong problem-solving and time management abilities
- Excellent interpersonal skills, fostering collaboration in team environments
- Detail-oriented with a proven track record in technical support and customer service
Technical Proficiency:
- Operating Systems: 16 years of experience with Microsoft Windows (XP/2000/Vista/7/8/10/11) and Ubuntu; 12 years with Mac OS
- Hardware Expertise: 18 years in PC assembly and maintenance; 12 years in security systems equipment
- Software Tools: Proficient in Microsoft Office (Word, Excel); experience with WMS, WM, and PKMS systems
Dedicated to meeting professional challenges and contributing to team success with a positive attitude. Eager to take on additional responsibilities to achieve team goals.
Overview
2025
2025
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Technical Support Specialist
Ascent Imaging
Palisades Park, New Jersey
10.2024 - Current
- Resolved a diverse range of technical issues across multiple systems and applications for customers, ensuring a high level of user satisfaction.
- Provided support via email and phone for technical inquiries from customers and potential clients, delivering prompt and effective solutions.
- Analyzed and diagnosed issues to implement troubleshooting methods for quick remediation.
- Assisted customers remotely using administration software such as TeamViewer, ensuring efficient troubleshooting of company products.
- Documented support interactions meticulously for future reference and knowledge sharing.
- Employed test scripts and probing questions to systematically break down and evaluate user problems.
- Ensured compliance with company policies during outbound/inbound RMA shipments and recorded daily RMA transactions.
- Reviewed and reported on new products and prototypes for the General Manager.
- Prepared, programmed, and updated new products with appropriate settings and the latest firmware.
- Configured hardware, devices, and software to set up workstations for employees, optimizing their work environment.
- Suggested software and hardware modifications to minimize lag time and enhance overall system performance.
- Installed new operating systems, software, and hardware, ensuring optimal performance.
- Maintained and troubleshot Nextiva VoIP phone systems.
- Proficient in both PC , Ubuntu and Mac OS environments.
TECHNICAL SUPPORT/ HELP DESK
KT&C AMERICA
Fairfield, NJ
9 2014 - 09.2024
- Resolved a variety of technical issues across systems and applications, ensuring high user satisfaction.
- Provided timely support via email and phone for customer inquiries, delivering effective solutions.
- Diagnosed and implemented troubleshooting methods for quick issue remediation.
- Managed an average of 5 inbound calls daily, resolving residential network issues, including DVR, NVR, and camera systems.
- Assisted customers remotely using TeamViewer for efficient product troubleshooting.
- Documented support interactions for future reference and knowledge sharing.
- Explained technical concepts in clear terms to enhance understanding for non-technical users.
- Employed test scripts and probing questions to evaluate user problems systematically.
- Ensured compliance with company policies during RMA shipments and recorded daily transactions.
- Processed and repaired security equipment, including cameras and DVR/NVR systems.
- Reviewed and reported on new products and prototypes for management.
- Prepared, programmed, and updated products with the latest firmware.
- Configured hardware and software to optimize employee workstations.
- Suggested modifications to reduce lag time and improve performance.
- Provided help desk support for LAN and PC issues, maintaining system updates.
- Installed new operating systems and software to ensure optimal performance.
- Maintained and troubleshot Mitel VoIP phone systems.
- Proficient in PC and Mac OS environments.
COORDINATOR
SHIPPING | SHISEIDO AMERICAS CORPORATION
Oakland, NJ
06.2010 - 12.2013
- Ensured outbound/inbound shipments were complete, accurate, and complied with all regulations
- Posted orders and shipping information daily
- Ensures deliveries arrive on time and in the correct location
- Assisted the Inbound/Outbound Distribution Manager with daily duties
- Reviewed sales and prepared reports for Distribution manager, comparing actual sales against goal set
- Examined all products to estimate quantities, weight and type of container required for storage or transport
- Prepared invoices to ensure shipping costs are calculated accurately and passed onto customer
- Worked in a team environment with safety, quality and customer service as top priorities
- Trained new hires and created several new locations for employees on the floor
- WM, WMS proficient.
Education
Full Stack Web Development, Python/Flask And React
Flatiron School
New York, NY 07.2024 - Current
Associate of Science - Computer Science And Programming
Passaic County Community College
Paterson, NJ 02.2014 - Current
Skills
Spanish (native), English (fluent) Ability to effectively adjust to various working environments on a daily basis
Proactive in identifying potential challenges in productivity and finding novel solutions to approach these issues Strong PC and administrative skills Keen and reliable in all aspects of work related responsibilities Excellent communication and organizational skills for optimal productivity levels
Ability to work within a demanding environment while meeting all company deadlines on time or ahead of schedule
Desktop support on Mac systems, Windows OS and Linux
TCP/IP and network diagnostics
Technical issues analysis
Software and PC component diagnostics
Front-end Frameworks
Python Programming
API Integration
Reactjs Proficiency
Nodejs Knowledge
HTML5 Proficiency
JavaScript expertise
JavaScript programming
CSS proficiency
HTML expertise
Responsive Web Design
Technical Analysis
JavaScript proficiency
HTML proficiency
Software
CSS
Javascript
ReactJS
Flask
Python
Microsoft Office
Linux
Wordpress
MacOS
Timeline
Technical Support Specialist
Ascent Imaging
10.2024 - Current
Full Stack Web Development, Python/Flask And React
Flatiron School
07.2024 - Current
Associate of Science - Computer Science And Programming
Passaic County Community College
02.2014 - Current
COORDINATOR
SHIPPING | SHISEIDO AMERICAS CORPORATION
06.2010 - 12.2013
TECHNICAL SUPPORT/ HELP DESK
KT&C AMERICA
9 2014 - 09.2024
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