Muhannad Ashram
Summary
Accomplished Sales Manager and Marketing Director with a proven track record at NAVONA FLOWERS SHOP and Instagram, enhancing client satisfaction and boosting sales through strategic planning and dynamic marketing campaigns. Expert in sales reporting and staff management, I excel in creating engaging content and fostering strong team dynamics. Achieved significant sales growth by leveraging market research and social media savvy.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Sales Manager
NAVONA FLOWERS SHOP
01.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Designed eye-catching window displays showcasing the latest trends in floristry, driving foot traffic into the store.
Marketing Director
Instagram
12.2018 - Current
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Created content and promotional materials to drive engagement and conversions.
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Increased consumer engagement by creating personalized experiences through targeted segmentation strategies.
Microsoft Expert
Personal Skills
01.2015 - Current
- Gathered data from appropriate sources to assist in determining customer needs and requirements.
- Developed pivot tables and custom reports in Excel.
- Integrated MS products into CRM outputs for large-scale customer campaigns.
- Worked directly with project management on document and template needs.
- Supported end-user networks in Microsoft environment incorporating Microsoft Server and Workstation practices.
- Mentored junior developers to enhance their skills and knowledge of Microsoft technologies.
Assistant Special Events Coordinator
FIFA World Cup Qatar 2022™
11.2022 - 12.2022
- Delivered memorable events by sourcing unique entertainment options tailored to each audience''s interests.
- Collaborated with cross-functional teams to execute seamless events that met organizational goals.
- Supported fundraising initiatives by organizing engaging events that generated significant donations.
- Coordinated volunteer efforts, fostering a collaborative environment that contributed to event success.
- Developed strong relationships with sponsors, leading to increased funding opportunities for future events.
Education
High School Diploma -
Ebla International School
Doha, Qatar 04.2001 -
Skills
Sales planning
Sales reporting
Staff management
Sales tracking
Market research
Order management
Marketing strategy
Social media savvy
Driving License
2018 - 2025
Timeline
Assistant Special Events Coordinator
FIFA World Cup Qatar 2022™
11.2022 - 12.2022
Sales Manager
NAVONA FLOWERS SHOP
01.2020 - Current
Marketing Director
Instagram
12.2018 - Current
Microsoft Expert
Personal Skills
01.2015 - Current
High School Diploma -
Ebla International School
04.2001 -