Muhsin Can
Waterloo,IL
Summary
Proven track record in schedule management and customer service, demonstrated through successful roles ranging from Uber Driver to Immigration Specialist at the Government. Excelled in enhancing customer satisfaction and streamlining visa processing, showcasing patience and understanding. Notably improved team performance at Taghi Baghmanli by resolving conflicts and cross-training staff, contributing to a significant increase in service quality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Uber Driver
Self Employed Web
09.2022 - Current
Cook, Manager
Mesut Kaya
06.2022 - 07.2023
Manager
Taghi BAghmanli
08.2021 - 04.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Delivery Driver
Self Employed Services
02.2020 - 05.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Cook
Mesut KAya
02.2019 - 07.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Immigration Specialist
Government
05.2014 - 06.2019
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
Education
Master of Arts - Economics
Suleyman Demirel University
Isparta, Turkey07.2019
Bachelor of Science - Political Science And Public Administration
Gazi University
Ankara Turkey07.2013
Skills
- Schedule Management
- Excellent navigation
- Patience and understanding
- Customer Service
Languages
Turkish
Full Professional
English
Professional Working
kurdish
Full Professional
azerbayjani
Limited Working
Certification
1- Certificate of Participation
Training on Fraud Travel Documents, organized in Ankara during December 2016, by the European Union
2-Certification Participation
Strengthening Administrative Capacity and Material Conditions, organized in Ankara During January-2018 , By the International Organization for Migraton (IOM)
3-Certification Participation
Regular Migration and Communication, organized in Ankara during March 2017, by Turkish government
4- Certification Participation
Behavior Training Towards Foreigners, organized in Ankara,during November 2017 , by the European Union
Timeline
Uber Driver
Self Employed Web
09.2022 - Current
Cook, Manager
Mesut Kaya
06.2022 - 07.2023
Manager
Taghi BAghmanli
08.2021 - 04.2022
Delivery Driver
Self Employed Services
02.2020 - 05.2021
Cook
Mesut KAya
02.2019 - 07.2020
Immigration Specialist
Government
05.2014 - 06.2019
Master of Arts - Economics
Suleyman Demirel University
Bachelor of Science - Political Science And Public Administration
Gazi University