Muhsina Saieb
Woodbridge,Virginia
Summary
I am currently a third-year student of computer science. I am planning on enrolling in an accelerated master's degree program in software engineering. This means when I graduate in 2025, I will also be done with one year of master's in SE. I am currently working as a Pashto video interpreter. And as an interpreter, I work with clients of all ages in high-stress environments, including hospitals, courtrooms, police stations, immigration offices, insurance offices, schools, and 911 calls. Since I have previously worked in a factory, fast food restaurant, and supermarket, I am also very experienced in handling customers in person in different environments.
Overview
5
5
years of professional experience
Work History
Language Interpreter
LanguageLine Solutions
01.2022 - Current
- Worked with USCIS after security clearance.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Maintained message content, tone, and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Provided language translation and customer service skills to clients in medical, insurance, legal, and business settings.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Developed and maintained glossary of technical terms.
Cashier
Todos Supermarket
07.2020 - 01.2022
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Library Assistant
Prince William County Library System
06.2019 - 08.2019
- Utilized computer databases to locate library materials.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered questions from patrons and helped to find desired materials.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Processed library card applications and maintained patron records with accurate contact information.
- Helped children select appropriate reading level library books.
Server
Chipotle Mexican Grill
11.2018 - 06.2019
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Factory Production Worker
Cuisine Solutions
06.2018 - 08.2018
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Operated on multiple machines proficiently and in compliance to safety standards.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Used equipment properly to avoid workplace hazards or injuries.
- Performed quality checks on finished products to identify and address discrepancies.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Participated in training sessions to enhance skills and knowledge.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Education
Bachelor of Science - Computer Science
George Mason University
Fairfax, VA08.2025
Associate of Science - Computer Science
Northern Virginia Community College
Woodbridge, VA12.2022
High School Diploma -
Woodbridge High School
3001 Old Bridge Rd, Woodbridge, VA 2219206.2020
Skills
- Records Management
- Client Support
- Fluency in English, Hindi, Pashto, and Urdu
- Great with computers
- Coding in computer languages such as Java, Python, etc
- Working Microsoft Office
- Accounting and handling cash
- Answering phone calls and emails
- Attention to Detail
- Confidential Information Protection
- Oral and Written Communication
- Needs Assessment
- Accurate Translation
- Critical Thinking
- Business Communications
- Decision-Making
Timeline
Language Interpreter
LanguageLine Solutions
01.2022 - Current
Cashier
Todos Supermarket
07.2020 - 01.2022
Library Assistant
Prince William County Library System
06.2019 - 08.2019
Server
Chipotle Mexican Grill
11.2018 - 06.2019
Factory Production Worker
Cuisine Solutions
06.2018 - 08.2018
Bachelor of Science - Computer Science
George Mason University
Associate of Science - Computer Science
Northern Virginia Community College
High School Diploma -
Woodbridge High School
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