Mu Htan OO
Houston,TX
Summary
Experienced Caseworker and Program Manager for The Alliance for Multicultural Community Services for 8 years helping Refugees, Immigrants, and Under-served Residents to achieve their goals for self-sufficiency and improve the quality of life. Proficient in case note creating, case management, case monitoring for quality assurance, delegating case assignments, planning for day-to-day program delivery, counseling for family self-sufficiency plan for newly arrived refugees and setting up service plan.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Refugee Employment Services Program Manager
The Alliance For Multicultural Community Services
06.2022 - 06.2024
- Oversee day-to-day operations of Refugee Support Services (RSS)
- Hire, train and supervise staff and volunteers
- Ensure that program guidelines and grant policies are followed by all staff
- Monitor programs for goal attainment and contract compliance
- Assign new cases to job developers and case managers
- Recruit employers from communities who are willing to provide refugee clients opportunity to interview for jobs and potential to be hired
- Research, collect data, and pursue quality jobs with fair wage, minimum of five employers per month
- Create marketing team for job development and case management
- Collaborate with all staff to provide training presentations relevant to casework activities according to program guideline
- Schedule regular monitoring on case files qualities that are maintained and improved
- Coordinate with team members to ensure timely caseload completion
- Ensure that data is correctly entered into required database in timely manner
- Communicate all activities, program success and challenges with Program Director on a weekly basis
- Submit Semi-Annual Narrative Report to Texas Office for Refugees (TXOR)
Refugee Employment Services Program Coordinator
The Alliance For Multicultural Community Services
11.2021 - 06.2022
- Assist with planning and coordination of programs and their activities
- Monitor implementation of program policies and practices
- Work to keep programs on schedule, within stated budgets and functioning smoothly
- Support program growth and development as necessary
- Coordinate program communications
- Manage staff on work assignments, caseloads and work schedules
- Review case files and make sure to maintain case file quality assurance
- Coordinate with team members to ensure timely workload completion and data entry are up to date
- Submit monthly report to supervisor
Refugee Employment Services Case Manager
The Alliance For Multicultural Community Services
03.2017 - 11.2021
- Enroll newly arrived refugees into the employment program, screening their eligibility documents
- Set up for Refugee Family Self-Sufficiency and Service Plans, increasing community engagement through outreach
- Provide employment counseling, and participate in decision making
- Refer clients to vocational training program, driving program, English as a second language (ESL) program, social adjustment services
- Arrange transportation for clients going back and forth between their work places and homes
- Manage case work, updating case notes and performing data entry on Client Track & internal Spreadsheet
- Maintain case file quality assurance, and do monthly report to supervisor
Refugee Matching Grant Case Manager
The Alliance For Multicultural Community Services
07.2016 - 03.2017
- Enroll newly arrived refugees into the matching grant program providing financial help
- Assist with job placements
- Refer them to social services
- Identify the client’s needs, strengths, and challenges
- Create and update case notes, perform data entry on Client Track & Spreadsheet
- Maintain case file quality assurance
- Submit monthly report to Program Manager
Office Assistant
Harmony House Discover
01.2016 - 06.2016
- Monitor homeless clients’ progress
- Help clients with their various needs
- Accept donations and make inventory of donated items
Education
Bachelor of Arts - Burmese Literature
Pathein University
Burma 03.1996
Skills
- Computer (Microsoft Word, Microsoft Excel, Photoshop, Outlook)
- Team Management
- Problem-Solving
- Flexible and Adaptable
Certification
Certificate in Community
Health Worker
Houston Community College
August 2014 - March 2015
Interests
During my spare time, I enjoy reading, painting, watching movies and travelling to different countries.
Timeline
Refugee Employment Services Program Manager
The Alliance For Multicultural Community Services
06.2022 - 06.2024
Refugee Employment Services Program Coordinator
The Alliance For Multicultural Community Services
11.2021 - 06.2022
Refugee Employment Services Case Manager
The Alliance For Multicultural Community Services
03.2017 - 11.2021
Refugee Matching Grant Case Manager
The Alliance For Multicultural Community Services
07.2016 - 03.2017
Office Assistant
Harmony House Discover
01.2016 - 06.2016
Bachelor of Arts - Burmese Literature
Pathein University
Certificate in Community
Health Worker
Houston Community College
August 2014 - March 2015
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