Muinat Salami
Canal Fulton,OH
Summary
Exceptional, dedicated Youth Specialist, companionate administrative professional with a strong support, and focus on positive youth development, coordinated skilled crisis intervention, and community engagement through group activities and individualized support plans, ensuring a safe and inclusive environment. Demonstrated effective communication and conflict resolution skills to support youth in various settings and address needs of diverse youth populations
Overview
11
11
years of professional experience
1
1
Certification
Work History
Youth Specialist
Department Of Youth Services
Ohio City, OH
10.2024 - Current
- Facilitated group activities to enhance youth engagement and social skills.
- Developed individualized support plans in collaboration with families and community resources.
- Monitored behavior and progress, providing constructive feedback to encourage positive development.
- Implemented conflict resolution strategies to promote a safe environment for youth interactions.
- Complete all required documents ( reports, logs, evaluations etc)
- Monitor and instruct youths on general housekeeping duties
Direct Support Professional
Brooklyn Office for People With Developmental Disabilities
Brooklyn, NY
04.2023 - 11.2024
- Supported individuals with developmental disabilities in daily living activities and personal care.
- Developed individualized support plans to enhance and encourage client independence and well-being.
- Collaborated with interdisciplinary teams to ensure effective service delivery and client advocacy.
- Monitored client progress, documenting observations and reporting changes to supervisors promptly.
- Maintained accurate documentation of services, progress, and outreach activities
Customer Engagement
Metropolitan Transportation Authority
Brooklyn, NY
11.2022 - 03.2023
- Increased customer engagement by providing knowledgeable product recommendations.
- Increased sales with effective promotional strategies and strong customer engagement.
- Gatekeeping – Tag attributes to Salesforce (CRM Customer Relationship Management System) collecting information
from the customers and data entry into the system and determine which dept the complaint should be sent to for
resolution. Organize and maintain workflow by routing complaints & assigning investigations to appropriate channels or individuals - ADA gatekeeping – Read the customers report for ADA- American with Disability Act requirements. These priority
incidents must be in 4hours gatekept. Engage in quality control to make sure each ADA incident is gatekept properly, checking to see if the ADA tags are on the ticket, and ensure all attributes are noted. - Process mail – Pick up the mail, use my comprehension skills to decipher what the customers are complaining about.
Classifies the complaint into different categories (products-subways, bus or other) and (categories-reckless driving,
unclear announcements, refund requests). The ability to classify the complaints is paramount in creating the incidents
and directing the tickets to the correct department for resolution - Perform extensive amounts of data entry, tracking many tickets simultaneously.
- Commendation – Creates Commendation Folders for Employment certificates. This task although menial, helps the department with an important task of sorting and collating commendation letters for executive signatures.
Community Technician
Bowery Residents Committee
Brooklyn, NY
01.2021 - 10.2022
- Facilitated access to essential services for clients, enhancing well-being and community integration.
- Coordinated outreach programs, increasing awareness of available resources among residents.
- Mentored junior technicians, fostering skill development and operational efficiency.
- Developed and implemented process improvements to streamline service delivery workflows.
- Organized training sessions on best practices for community engagement strategies.
- Improved resident satisfaction by addressing concerns promptly and efficiently.
- Enhanced community engagement by conducting regular outreach programs and events.
- Maintained accurate documentation of services, progress and outreach activities.
Class Teacher
Jibril Martin Memorial, Nursery & Primary School
Lagos, Nigeria
10.2014 - 03.2018
- Developed and implemented engaging lesson plans to enhance student learning outcomes.
- Fostered a positive classroom environment that encouraged student participation and collaboration.
- Assessed student progress through regular evaluations and tailored instruction accordingly.
- Integrated technology into lessons to support diverse learning styles and improve engagement.
- Collaborated with parents and staff to address student needs and ensure holistic development.
- Organized extracurricular activities that promoted teamwork, creativity, and leadership skills among students.
- Fostered positive classroom environment promoting respect, collaboration, and active participation among students.
- Improved student engagement by incorporating hands-on activities and group projects into lesson plans.
Education
Bachelor of Arts - History And International Studies
Imo State University
Imo-NigeriaAssociate of Science - Economics And Computer Education
Adeniran Ogunsanya College Of Education
Otto - Ijanikin Lagos, NigeraiSkills
- Positive youth development
- Youth engagement
- Safety awareness
- Family support
- Activity planning
- Organizational Skills
- Crisis intervention
- Multicultural competence
- Crisis response
- Good Communication
- Microsoft Office Suite and CRM
Certification
Trainings -:
- MYR - Managing Youth Resistance
- Suicide Prevention
- Mental Health Over View
- PREA
- TBRI
- MIcrosoft Word
- Microsoft Excel
- Micros oft Power point
- Intro to Human Services
- Non Profit Human Services
Languages
English
Full Professional
Yoruba
Native or Bilingual
Timeline
Youth Specialist
Department Of Youth Services
10.2024 - Current
Direct Support Professional
Brooklyn Office for People With Developmental Disabilities
04.2023 - 11.2024
Customer Engagement
Metropolitan Transportation Authority
11.2022 - 03.2023
Community Technician
Bowery Residents Committee
01.2021 - 10.2022
Class Teacher
Jibril Martin Memorial, Nursery & Primary School
10.2014 - 03.2018
Bachelor of Arts - History And International Studies
Imo State University
Associate of Science - Economics And Computer Education
Adeniran Ogunsanya College Of Education