Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mujahid Muhammad

Kansas City,MO

Summary

CompTIA Security+ certified with hands-on project experience in network configuration, system administration, and cybersecurity principles. fundamentals in troubleshooting, system administration, and customer support. Seeking an entry-level IT role to leverage technical skills and contribute to an efficient IT environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Brand Ambassador

Ralph Lauren
01.2025 - Current
  • Operated a Point-of-Sale (POS) system, processing transactions, troubleshooting technical issues, and resolving customer inquiries, ensuring efficient and accurate order processing
  • Provided exceptional customer service by understanding customer needs and offering personalized assistance
  • Resolved customer inquiries and issues efficiently and effectively, ensuring customer satisfaction

Warehouse Associate

Amazon
08.2019 - 12.2024
  • Troubleshot inventory discrepancies by analyzing data, identifying root causes using system tools (e.g., Excel, internal databases), and implementing corrective actions, improving inventory accuracy
  • Served as a Learning Ambassador, onboarding and mentoring new hires to improve productivity and adherence to company standards

Education

Computer Software Technology - Certificate

Kansas City Kansas Community College (KCKCC)
Kansas City, KS
05.2024

Skills

  • Windows Server
  • Windows 10/11
  • Microsoft Azure
  • Virtual Machines
  • Active Directory
  • Cisco Packet Tracer
  • TCP/IP
  • DNS
  • DHCP
  • Python
  • Java
  • OsTicket
  • PowerShell
  • Microsoft Office Suite
  • Wireshark

Certification

CompTIA Security+, 701

Timeline

Brand Ambassador

Ralph Lauren
01.2025 - Current

Warehouse Associate

Amazon
08.2019 - 12.2024

Computer Software Technology - Certificate

Kansas City Kansas Community College (KCKCC)

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Mujahid Muhammad