MUJEEB KURIYAPPULLY MOHAMED
MATHILAKAM P O THRISSUR DT KERALA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Data Entry Operator
Common service center
2019.10 - 2023.05
- Online and offline applications for publics-related to govt and private sector
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
Assistant Manager
Lulu aramco operations
2013.06 - 2019.07
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Graphic Designer
Appolo studio
2003.01 - 2013.01
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
Education
PRE-DEGREE - Economics
M E S ASMABI COLLEGE
P VEMBALLUR-KERALA05.1989
High School Diploma -
St Joseph's H S S Mathilakam
MATHILAKAM-KERALA03.1987
Skills
- Sales Activities
- Microsoft Office
- Issue Resolution
- Staff Supervision
- Retail Operations
- Cost Control
- Customer Service
- Staff Management
- Employee Scheduling
Accomplishments
- Supervised team of 60 staff members.
- Collaborated with team of 60 in the development of Lulu Saudi aramco operations
- Resolved product issue through consumer testing.
Certification
- Certified Asst manager, Lulu aramco operations - 2013-2019
- Food & Safety ( BEMCON-LEVEL 2 ) Training - Oct-2014
- Food & Safety ( BEMCON-LEVEL-3 ) Training - Nov-2015
- [Graphic designing] Training - [Jan-2002]
Additional Information
Light motor driving license from india and Saudi Arabia.
Arabic typing.
Languages
Malayalam
Native language
Arabic
Proficient
C2
Hindi
Proficient
C2
English
Advanced
C1
Tamil
Upper intermediate
B2
Urdu
Upper intermediate
B2
Bengali
Elementary
A2
Timeline
Data Entry Operator
Common service center
2019.10 - 2023.05
Assistant Manager
Lulu aramco operations
2013.06 - 2019.07
Graphic Designer
Appolo studio
2003.01 - 2013.01
PRE-DEGREE - Economics
M E S ASMABI COLLEGE
High School Diploma -
St Joseph's H S S Mathilakam
- Certified Asst manager, Lulu aramco operations - 2013-2019
- Food & Safety ( BEMCON-LEVEL 2 ) Training - Oct-2014
- Food & Safety ( BEMCON-LEVEL-3 ) Training - Nov-2015
- [Graphic designing] Training - [Jan-2002]
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