Sayed Mujtaba Sadaat
Fredericksburg,VA
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Travel Assistant
U.S Embassy Kabul
02.2021 - 11.2021
- Evaluated customer feedback regularly to identify areas for improvement and implement strategies accordingly.
- Kept customers informed about trip requirements and changing travel advisories.
- Coordinated complex travel arrangements including flights, accommodations, transportation, and activities for groups of various sizes.
- Delivered exceptional service with prompt issue resolution, ensuring positive customer experiences.
- Educated clients on local customs, safety guidelines
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Generated passenger itineraries with details of timetables and specific locations.
- Fielded inquiries via email, telephone and web chat about travel services.
- Maintained database of customers, planned trips and dedication information for travel staff.
- Cultivated interpersonal skills by building positive relationships with others.
IT Officer
Sayas Group Of Companies
01.2018 - 02.2021
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Created comprehensive documentation on IT policies, procedures, and troubleshooting guides for easy reference by staff members.
- Conducted regular system audits for compliance with industry standards and regulations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Learned and adapted quickly to new technology and software applications.
- Gained extensive knowledge in data entry, analysis and reporting.
Database Administrator
Geo Chem Middle East-Afghanistan
04.2015 - 01.2018
- Conducted regular audits of data quality, identifying inconsistencies and implementing corrective actions as necessary.
- Streamlined backup and recovery processes, enhancing overall system stability and availability.
- Evaluated emerging technologies to identify opportunities for improving database operations and reducing costs.
- Implemented security measures to protect vital business data.
- Reduced data retrieval times for business users by creating indexed views and optimizing stored procedures.
- Created and implemented database designs and data models.
- Set up and controlled user access levels across databases to protect important data.
- Enhanced reporting capabilities by designing efficient ETL processes that improved data accuracy and completeness.
- Designed and developed analytical data structures.
- Created and updated database designs and data models.
Education
Bachelor of Science - Computer Science
Gujarat University
Ahmedabad, Gujarat, India06.2013
High School Diploma -
Habibia High School
Kabul, Afghanistan12.2009
Skills
- SQL
- Microsoft Power BI
- Microsoft Excel
- Data Visualization
- Dashboards and Reports
- Data Validation & Cleaning
- Attention to Detail
- Data Analysis
- Database Management
- SQL and Databases
- Data Modeling
- Query Tools
Certification
- Google Data Analytics Certification
- Microsoft Power BI Data Analyst Associate
Languages
English
Full Professional
Persian
Native or Bilingual
Pashto
Full Professional
Urdu
Limited Working
Timeline
Travel Assistant
U.S Embassy Kabul
02.2021 - 11.2021
IT Officer
Sayas Group Of Companies
01.2018 - 02.2021
Database Administrator
Geo Chem Middle East-Afghanistan
04.2015 - 01.2018
Bachelor of Science - Computer Science
Gujarat University
High School Diploma -
Habibia High School
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