Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Training
Certification
SAP Experience
Timeline
Generic
Mukarram Syed

Mukarram Syed

East Meadow,NY

Summary

Highly effective senior technology leader with extensive knowledge of SAP enterprise application design, development and infrastructure operations. With over 20 years of technology experience, specializes in digital transformation, automation, and self-services. Uniquely positioned to develop end-to-end technology strategies, architecture and execute roadmap plans, driving business process improvement and transformation. Strength lies in ability to interface with matrix partners and engage stakeholders effectively. Proven track record of cross-functional collaboration and team leadership, mentoring individuals at all levels of the organization. Consistently delivers successful business outcomes through technology enablement and talent enrichment. Builds long-lasting relationships with executives, prioritizing trust and collaboration to achieve corporate goals. Demonstrated ability to manage complex programs, aggressive timelines, competing priorities, and confidential initiatives while exceeding technology deliverables. Excellent communication skills allow for effective delivery of content in a format easily understood by individuals at all levels of the organization.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Manager, IT Corporate Products

JetBlue Airways
02.2016 - Current
  • Responsible for developing and executing road map for IT Corporate Products including SAP and non-SAP products in partnership with cross-functional senior leaders
  • Head of the SAP COE team responsible over HCM, Finance, Procurement, Development, Basis & Security and Change Management.
  • Implemented several major Financial, Procurement and People systems, led migration of applications, negotiated contracts, and mentored IT managers.
  • Managed large-scale SAP and non-SAP projects and introduced new systems, tools, and processes to achieve challenging objectives. Ex: S4HANA, HEC, SuccessFactors, SAP Treasury, SAP GRC, SAP Fieldglass, Ariba, Concur etc
  • Led the Design and Delivery of technology integrations across IT Enterprise Application & Infrastructure landscape
  • Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
  • Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
  • Consolidated vendors and renegotiated contracts to optimize costs.
  • Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
  • Provided strong leadership to enhance team productivity and morale.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced application functionality by designing and implementing cloud-based architecture solutions.
  • Consistently met or exceeded annual performance targets set by senior leadership.

Manager IT SAP Development

JetBlue Airways
02.2011 - 01.2016
  • Managed daily operations of SAP Development team, set technical direction, maintained SLAs and KPIs
  • Advanced SAP Platform capabilities, collaborated with teams for technology rollouts, and led the development of self-service applications.
  • Integrated several SAP and non-SAP applications across the Enterprise with efficient architecture design for long-term scalability and performance
  • Participated in selection and review of Applications and Products across the Enterprise including HR, Finance, Procurement, Security and Communications
  • Accomplished multiple tasks within established timeframes.
  • Enhanced internal customer satisfaction by resolving incidents promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Lead SAP Application Developer

JetBlue Airways
07.2006 - 01.2011
  • Led ABAP Development team through SDLC lifecycle, managed internal and external developers, established governance for code review, and integrated various systems into SAP.
  • Optimized application performance through rigorous analysis of system bottlenecks and implementing targeted solutions.
  • Collaborated with cross-functional teams to design and develop high-quality applications for various SAP solutions.
  • Contributed to the successful completion of numerous projects, meeting deadlines and adhering to budget constraints.
  • Reduced software bugs in SAP Systems by conducting thorough testing and debugging procedures.
  • Coordinated with stakeholders to define application requirements and scope.
  • Translated business requirements into technical design and supervised the development.
  • Used ABAP R/3, Smartforms, Adobe Forms, SAP Scripts, ALE and IDOCs to develop reports and integrations.

ABAP Development Consultant

3Core Systems LLC
01.2005 - 06.2006
  • Assisted JetBlue with ABAP Development activities for SAP HCM, FICO, and other modules
  • Provided consulting services for global rollout of SAP HCM and FICO across Maytag subsidiaries.Dev
  • Developed a number of reports, integrations and data migrations jobs as part of the migration from legacy systems to SAP.

Education

Master of Science - Electronics Engineering Technology

University of Memphis
Memphis, TN
12.2004

Bachelors of Technology - Electronics and Communication Engineering

Jawaharlal Nehru Tech Univ
Hyderabad, India
05.2002

Skills

  • Strategic Planning
  • Cross-Functional Collaboration
  • Operations Management
  • Enterprise Architecture & Products
  • HR, Finance Technology & Business Process Expertise
  • Organizational Leadership / Mentoring
  • Executive & Matrix Partner Alignment
  • Digital Transformation
  • Application Development, Integration & Support
  • Technology Implementation, Upgrades & Conversions
  • Project Management, Budget Management & Forecasting
  • Roadmap Development / Prioritization
  • IT Governance & Risk Management
  • Integrations/ Reporting / Change Management
  • Business Process Re-engineering
  • Vendor Management

Websites

Accomplishments

  • Successfully migrated SAP enterprise landscape from on-prem to SAP HANA Enterprise Cloud (HEC) on Microsoft Azure
  • Managed the Conversion of SAP ECC to S4HANA
  • Led implementation of several SAP Products and related architectures including S4HANA, SuccessFactors, Fieldglass, Ariba, Concur, Treasury, multi-bank connectivity (MBC), GRC, CPI, BTP, OKTA etc
  • Successfully managed the adoption of SAP technologies including Fiori for UX and BTP for integration & micro services
  • Partnered with Sourcing teams to realize multi million $ savings in SAP contract spend
  • Spearheaded the design and development of several SAP Fiori based products to automate manual and paper based process.

Training

  • Leadership Horizons
  • Principles of Leadership
  • Leading through Conflict

Certification

SAP ABAP

SAP Experience

SAP ECC, S4HANA, HCM, Finance, Procurement, Payroll, BPC, Ariba, Fieldglass, Concur, SAP BW, BO, SAP Security, GRC, Enterprise Portal, Self-services, Multi-Bank Connectivity, Solution Manager, Cloud ALM, EnableNow, Cloud Platform Integration(CPI), BTP, Fiori, Javascript, ABAP, SAPUI5, Javascript, node js, ALE, IDOCs, SmartForms, Adobe Forms, Webdynpro, RFCs, Rest-APIs, XML, JSON, Event Mesh.

Timeline

Senior Manager, IT Corporate Products

JetBlue Airways
02.2016 - Current

Manager IT SAP Development

JetBlue Airways
02.2011 - 01.2016

Lead SAP Application Developer

JetBlue Airways
07.2006 - 01.2011

ABAP Development Consultant

3Core Systems LLC
01.2005 - 06.2006

Master of Science - Electronics Engineering Technology

University of Memphis

Bachelors of Technology - Electronics and Communication Engineering

Jawaharlal Nehru Tech Univ

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Mukarram Syed