Zaid Hashemi
Centreville,VA
Summary
Adept at hardware maintenance and renowned for exceptional communication, I enhanced customer satisfaction at MTN through efficient service and problem-solving. My tenure as an Independent Contractor with Lyft underscored my commitment to safety and positive client interactions.
Overview
5
5
years of professional experience
Work History
Independent Contractor
Lyft
04.2024 - Current
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Achieved safe driving records by consistently following traffic rules and regulations.
Tech Support
MTN
03.2020 - 11.2023
- Dressed and labeled cables for easy identification and traceability.
- Identified and reported problem devices and replaced defective parts.
- Installed, modified, and repaired hardware to resolve technical issues.
- Traveled to customer sites to provide prompt resolutions to issues.
- Improved customer satisfaction by providing efficient and professional cable installation services.
Education
No Degree - General Studies
Northern Virginia Community College
Annandale, VA05-2027
Skills
- Hardware maintenance
- Support services
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Troubleshooting skills
- Team collaboration
- Decision-making
- Relationship building
Timeline
Independent Contractor
Lyft
04.2024 - Current
Tech Support
MTN
03.2020 - 11.2023
No Degree - General Studies
Northern Virginia Community College
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