Mulasia Daley
Miami,FL
Summary
Results-driven sales and property management professional with proven experience supporting leasing operations, resident relations, and administrative workflows in fast-paced communities. Skilled in qualifying prospects, driving occupancy, and delivering exceptional customer service that promotes retention and positive resident experiences. Highly organized and detail-focused, with strong abilities in CRM management, reporting, compliance documentation, and coordinating daily property operations. Demonstrates strong communication, problem-solving, and team collaboration with the ability to support both on-site staff and leadership in achieving leasing, sales, and performance goals.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
Work History
Senior Leasing Specialist
Bozzuto Management, Miami, FL
Miami, FL
01.2022 - Current
- Trained junior leasing staff on best practices and customer service techniques.
- Analyzed market trends to adjust rental rates and optimize occupancy levels.
- Draft and implement marketing and leasing plans to support occupancy goals
- Coordinate with property manager and maintenance team for unit readiness and smooth move-ins
- Conduct follow-up with leasing leads and maintain strong communication with prospects
- Create marketing materials and promotional flyers for resident events
- Perform background checks, credit checks, and application screening
- Manage renewal notices and resident retention efforts
- Maintain accurate knowledge of pricing, availability, amenities, and community details
- Process rental applications and organize leasing documentation
- Handle maintenance requests, scheduling, and updates
- Generate daily leasing, occupancy, and availability reports
- Ensure common spaces are clean and presentable
- Conduct property tours and assist prospective residents
- Conducted property tours, showcasing amenities and features to prospective residents.
Sales & Marketing Associate
HallKeen Management
Charlotte, NC
02.2021 - 12.2022
- Generated reports on sales performance metrics such as revenue growth, conversion rates.
- Supported prospects throughout the leasing process from inquiry to follow-up
- Assisted with marketing and property outreach efforts
- Prepared sales and occupancy reports for management
- Built strong relationships with customers and vendors
- Supported administrative tasks including file organization and data entry
- Assisted onboarding and training for new staff
- Improved workflow and communication within the leasing office
Team Leader, Sales Operations
Amazon
Charlotte, NC
03.2019 - 01.2021
- Led daily operations ensuring productivity and accuracy
- Trained new employees and supported team development
- Monitored performance, provided coaching, and solved operational issues
- Ensured proper and safe equipment use
- Maintained clear communication across teams and supervisors
- Supported a positive and collaborative work environment
Education
Associate of Applied Business - Business Management
University of North Carolina At Charlotte
Charlotte, NC 08.2019 - 12.2021
Lake Norman Charter Highschool
Charlotte, NCSkills
- Customer outreach
- Marketing strategy
- Market analysis
- Lease negotiation
- Property management
- Team leadership
- Effective communication
- Attention to detail
- Fair housing regulations
- Community engagement
- CRM software
- Property tours and inspections
- Recruitment and marketing techniques
Timeline
Senior Leasing Specialist
Bozzuto Management, Miami, FL
01.2022 - Current
Sales & Marketing Associate
HallKeen Management
02.2021 - 12.2022
Associate of Applied Business - Business Management
University of North Carolina At Charlotte
08.2019 - 12.2021
Team Leader, Sales Operations
Amazon
03.2019 - 01.2021
Lake Norman Charter Highschool