Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Relocation
references

Ramonda Shakir

Los Angeles,CA

Summary

Well-qualified Leasing Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Dedicated Leasing Consultant experienced in closing lease deals on vacation, home and business rental properties. Knowledgeable about Leasing. Offers successful career history comprising more than 4 years.

Overview

5
5
years of professional experience

Work History

Senior Leasing Specialist

JWS
04.2023 - Current
  • Increased lease renewal rates by implementing effective tenant retention strategies and maintaining strong relationships with residents.
  • Negotiated favorable leasing terms for clients by utilizing market research and understanding of property values.
  • Streamlined the lease application process, resulting in faster turnaround times and improved client satisfaction.
  • Developed comprehensive marketing campaigns to reach target audiences and showcase property features, attracting prospective tenants.
  • Provided exceptional customer service throughout the entire leasing process, fostering long-term relationships with satisfied clients.
  • Reviewed and revised lease agreements to ensure compliance with local regulations and industry best practices, mitigating legal risks for both landlords and tenants.
  • Maintained accurate records of all lease transactions, streamlining reporting processes and facilitating informed decision-making among stakeholders.
  • Coordinated maintenance requests from tenants in a timely manner, addressing issues efficiently to maintain high levels of satisfaction among residents.
  • Trained junior team members in leasing processes and best practices, fostering a culture of continuous improvement within the organization.
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Collected rent and tracked resident payments and information in computer system.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Leasing Manager

Waterton
10.2021 - 03.2023
  • Processing applications, generating leases, Generating renewals, posting maintenance requests, hosting residential events, answering/transferring calls , emails, blast emails, posting notices, booking appointments, handling and labeling packages, activating fobs/keys/ Brivo, tours for community, all front desk assistance, scheduler reports, handling notices (ntv/ evictions), market surveys, guest cards, follow ups, work with Yardi , Monday, Sharepoint , Rent dynamics, LRO, CRM, Post engine

Concierge

Defense International Los Angeles CA
08.2021 - 11.2022
  • Answering and transferring calls logging in/out packages locking/unlocking amenities patrol property securing all emergency exits and blind spots daily rad responding to noise complaints escorting transients off property monitoring cctv service requests from tenants to maintenance replacing keys helping with lockouts giving parking passes for guest

Account Associate

Vxi
11.2020 - 11.2020
  • Answering phone calls, disconnecting account, adding/ changes to accounts, promoting at&t products, using computer systems ( Rio, Crm, my csp) Authenticating accounts, reporting fraud

Education

High school or equivalent - General Studies

Crenshaw Arts/Tech Charter High School, Los Angeles, CA
08.2011

Skills

  • Property Leasing
  • Marketing
  • Fair Housing regulations
  • Social media management
  • Accounting software
  • Guest services
  • Property Management
  • Sales Expertise
  • Customer Service Expertise
  • File Management
  • Closing Techniques
  • Account Management
  • Property Marketing
  • Application Processing
  • Vacancy Marketing

Accomplishments

    Leasing Award for having the most leases August 2022

Timeline

Senior Leasing Specialist - JWS
04.2023 - Current
Leasing Manager - Waterton
10.2021 - 03.2023
Concierge - Defense International Los Angeles CA
08.2021 - 11.2022
Account Associate - Vxi
11.2020 - 11.2020
Crenshaw Arts/Tech Charter High School - High school or equivalent, General Studies

Relocation

  • Los Angeles, CA
  • Commerce, CA
  • Bellflower, CA

references

Christhel Viana- Leasing Manager

(213) 952-8753

Worked together for 2 years

Breana Johnson- Assistant Property Manager

(310) 467-3314

Worked together for 3 years

Ariana Odjeda- Property Manager

(760) 818-3785

Worked together for 2 years

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Ramonda Shakir