Mulhani Jinseng
Findlay,OH
Summary
Hi, I am a server and car detailer with extensive experience in customer care, dinning room etiquette and a history in music / various art mediums. I do miss guest interaction opportunities with food and retail yet I have grown to love cleaning and organizing especially with cars or rooms.(hotels)
Overview
3
3
years of professional experience
Work History
Detailer
Goldstar Autocare
Findlay, OH
10.2023 - Current
- Cleaned and detailed vehicle interiors, including vacuuming carpets, cleaning upholstery, and wiping down all surfaces.
- Polished exterior of vehicles using buffers and polishing compounds to remove scratches and oxidation.
- Applied waxes, sealants, dressings, and other protective materials to preserve the finish on vehicles.
- Inspected vehicles for damage or excessive wear prior to detailing.
- Cleans engine compartment with steam cleaner or hot water pressure washer.
- Removed grease from engines using degreasers and brushes.
- Dried wet surfaces after washing with towels or compressed air dryer.
Server
Buffalo Wild Wings
Findlay, OH
10.2021 - 12.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
Education
High School Diploma -
Findlay High School
Findlay, OH05-2019
Skills
- Exterior washes
- Engine Cleaning
- Interior vacuuming
- Detailing equipment
- Telephone Etiquette
- Showroom Maintenance
- Color Matching
- Upholstery Cleaning
- Interior and exterior cleaning
- Relationship Building
- Surface Preparation
- Pressure Washing
- Customer Service
- Damage Assessment
- Inventory Control
- Hand-Eye Coordination
- Project Estimation
- Safe cleaning with chemicals
- Safety Procedures
- Chemical Handling
- Hand tools
- Vehicle Inspection
Timeline
Detailer
Goldstar Autocare
10.2023 - Current
Server
Buffalo Wild Wings
10.2021 - 12.2023
High School Diploma -
Findlay High School