Mulugeta Berhane
Arlington,VA
Summary
Dynamic Assistant Manager with a proven track record at ET-RAIYE Money Transfer, enhancing customer satisfaction and streamlining operations. Expert in money handling and fostering customer relations, demonstrated through meticulous financial reporting and building strong team environments. Achieved significant reductions in cash discrepancies, showcasing a blend of analytical prowess and interpersonal skills. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
5
5
years of professional experience
Work History
Assistant Manager
ET-RAIYE Money Transfer
01.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- deposit daily transactions to the bank.
- data entry of daily transactions.
- handle transaction delays and errors
Money Transfer Agent
RIA
01.2023 - Current
- Handled sensitive customer information with discretion, maintaining confidentiality at all times.
- Money handling
- Resolved customer complaints professionally, restoring confidence in our services and retaining loyal clientele.
Cashier
Et- Raiye
07.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers have a flawless transaction.
Manager's Assistant
Family Buisness
01.2020 - 12.2021
- Resolved basic computer and office equipment issues through troubleshooting.
- Managed filing system, entered data and completed other clerical tasks.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Associate of Applied Science - RADIOLOGY
MONTGOMERY COLLEGE, TAKOMA PARK
Silver Spring, MD07-2026
High School Diploma -
Gibson Youth Acadamy
ADDIS ABABA, ETHIOPIA07-2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Data entry
- Staff Training and Development
- Compliance understanding
- Problem solving
Languages
Amharic
Native or Bilingual
English
Full Professional
Hindi
Full Professional
TIGRIGNA
Native or Bilingual
Timeline
Assistant Manager
ET-RAIYE Money Transfer
01.2023 - Current
Money Transfer Agent
RIA
01.2023 - Current
Cashier
Et- Raiye
07.2022 - 01.2023
Manager's Assistant
Family Buisness
01.2020 - 12.2021
Associate of Applied Science - RADIOLOGY
MONTGOMERY COLLEGE, TAKOMA PARK
High School Diploma -
Gibson Youth Acadamy
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