Mumba Robertson
Monroeville,PA
Summary
Dynamic professional with a proven track record at Macy's, excelling in customer engagement and brand awareness. Leveraged upselling strategies to boost sales by 20%. Adept at problem-solving and team supervision, ensuring seamless operations. Strong interpersonal skills and attention to detail drive exceptional customer service and retention.
Overview
8
8
years of professional experience
Work History
Fragrance Vendor
Parlux Fragrances
10.2025 - Current
- Assisted customers in selecting fragrances based on preferences and needs.
- Maintained cleanliness and organization of display areas for optimal presentation.
- Learned product knowledge to effectively communicate fragrance features to clients.
- Supported inventory management by restocking shelves and monitoring product levels.
- Engaged with customers to provide personalized recommendations and enhance satisfaction.
- Adapted quickly to changes in product offerings and promotional events, enhancing customer experience.
Dior Counter Manager
Manager
08.2024 - 10.2025
- Led daily operations, ensuring optimal customer service and product availability.
- Trained and mentored staff, enhancing team performance and knowledge retention.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Developed promotional strategies to increase sales and enhance brand visibility.
- Collaborated with upper management to execute strategic initiatives aligned with company goals.
- Achieved sales goals through effective communication and demonstration of products.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Collaborated closely with vendors for timely delivery of orders while maintaining a healthy professional relationship.
Prestige Beauty Lead
Macy's
04.2023 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Beauty Advisor
Macy's
01.2022 - 04.2023
- Guided customers in selecting beauty products tailored to individual needs.
- Educated clients on product application techniques and skincare routines.
- Assisted in visual merchandising to enhance product displays and store aesthetics.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Developed strong client relationships through personalized service and follow-up communication.
- Provided feedback on customer preferences to inform future product offerings and promotions.
Sales Associate
Macys
08.2017 - 01.2022
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained organized merchandise displays, ensuring optimal product visibility and accessibility.
- Collaborated with team members to achieve sales goals and improve store performance.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Implemented promotional strategies effectively, contributing to increased foot traffic and sales growth.
Education
Associate of Arts - Accounting
Hofstra University
Hempstead, NYAssociate of Arts - Liberal Arts
Community College of Allegheny County
Pittsburgh, PA06-2006
Skills
- Customer engagement
- Brand awareness
- Store maintenance
- Upselling strategies
- Product demonstration
- Cross-selling techniques
- Interpersonal and written communication
- Time management
- Problem-solving
- Customer service
- Attention to details
- Adaptable and flexible
- Multitasking Abilities
- Active listening
- Creative thinking
- Excellent written and verbal communication
- Goal setting
- Team supervision
- Basic mathematics
- Stock replenishment
- Customer retention
Affiliations
National Notary Association
Work Preference
Work Type
Full TimeTimeline
Fragrance Vendor
Parlux Fragrances
10.2025 - Current
Dior Counter Manager
Manager
08.2024 - 10.2025
Prestige Beauty Lead
Macy's
04.2023 - 08.2024
Beauty Advisor
Macy's
01.2022 - 04.2023
Sales Associate
Macys
08.2017 - 01.2022
Associate of Arts - Accounting
Hofstra University
Associate of Arts - Liberal Arts
Community College of Allegheny County