Mumba S. Rivera
Orlando,FL
Summary
Results-driven professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
21
21
years of professional experience
Work History
ACTING TRAINER (TEMPORARY)
AT&T
06.2023 - Current
- Ladder competency on technicians
- Safety and Quality inspections
- Driving observations on technicians
- Relieve supervisors and hold team meetings
- Expert Path Quality Rides
- Expert Path Fiber Repair Rides
- Setup Environmental Waste Collection Center
- Trained and mentored several new personnel hired to fulfill various roles.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
TELECOMMUNICATIONS WIRE TECHNICIAN
AT&T
01.2014 - Current
- Being able to identify and resolve problems quickly and effectively to benefit customer
- Adjusting to changing circumstances in the workplace and environment
- Analyzed operational data to identify areas for improvements
- Trained many technicians on field protocols for the service, installation, and repair of telecommunications lines; inspected, organized, inventoried, and ordered materials
- Tested and performed troubleshooting of lines and networks as needed
- Used excellent interpersonal skills in communicating with workers, customers, neighbors during installation process to facilitate work completion
- Reduced service downtime by promptly addressing and resolving wire connectivity problems.
- Collaborated with fellow technicians to complete complex wiring projects within tight deadlines.
- Exceeded team productivity goals through diligent work ethic and strong attention to detail during installation procedures.
- Ensured safe working conditions by strictly adhering to company guidelines and safety protocols during all installations and repairs.
- Improved customer satisfaction by efficiently troubleshooting and repairing wire-related issues.
Professional Major League Baseball Player
Seattle Mariners
06.2004 - 09.2011
- Conduct oneself with professionalism and integrity under pressure
- Perform and make quick decisions under pressure
- Maintain high level of focus and concentration
- Memorization of teammates and opponent tendencies
- Developed leadership skills as a team captain, fostering camaraderie and motivating players towards success.
- Conducted self-assessments after each game to identify areas for improvement and develop strategies for ongoing growth as a player.
- Actively participated in off-season conditioning programs designed to maintain peak physical form throughout all stages of yearly competition.
- Enhanced knowledge of sports nutrition, resulting in improved dietary choices that supported optimal performance on the field.
- Contributed to a winning season through disciplined training, effective communication, and strong teamwork.
- Participated in community outreach events to promote youth engagement in sports and provide positive role models for aspiring athletes.
- Displayed sportsmanship both on and off the field, representing the team positively in interactions with fans, media, and fellow players.
- Two-time winner of the John Ellis Award for community service.
Education
Associate of Science - Electronics Engineering Technology, Basic Electrician
Valencia State College
Orlando, FL01.2013
Associate of Arts - Mass Communications Public Relations and Advertising
Bethune-Cookman University
Daytona Beach, FL2004
Associate of Arts - Business Administration
Marshalltown Community College
Marshalltown, IA04.2002
High School Diploma -
S.C.E.C. High School
St. Croix, U.S. Virgin Islands06.2000
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Assessment techniques
- Decision-making
- Attention to detail
- Coaching and development
- Critical thinking
- Relationship building
- Documentation and recordkeeping
- Strategic planning
Timeline
ACTING TRAINER (TEMPORARY)
AT&T
06.2023 - Current
TELECOMMUNICATIONS WIRE TECHNICIAN
AT&T
01.2014 - Current
Professional Major League Baseball Player
Seattle Mariners
06.2004 - 09.2011
Associate of Science - Electronics Engineering Technology, Basic Electrician
Valencia State College
Associate of Arts - Mass Communications Public Relations and Advertising
Bethune-Cookman University
Associate of Arts - Business Administration
Marshalltown Community College
High School Diploma -
S.C.E.C. High School
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