MUNA A. SAID
Edmonton,AB
Summary
Dedicated and detail-oriented professional with experience managing client communications, coordinating projects, and delivering personalised support in fast-paced consulting environments. Currently pursuing a Bachelor’s in Business Management with a minor in Accounting, I bring strong organizational, problem-solving, and interpersonal skills, with a proven ability to manage schedules, accommodate diverse needs, and ensure seamless experiences for clients and stakeholders.
Overview
4
4
years of professional experience
Work History
Assistant Director
Private Early Childhood Learning Center
2024.04 - 2025.12
- Managed day-to-day operations and administrative functions, ensuring compliance with organizational policies and regulatory standards, including safety, accessibility, and individualized support.
- Coordinated schedules, services, and resources for staff and families, ensuring personalized care and smooth operations—skills directly transferable to coordinating accommodations for clients or students.
- Trained and supported staff on best practices for communication, individualized support, and conflict resolution, fostering an inclusive and supportive environment.
- Developed and implemented individualized plans for children with specific needs, monitoring progress and making adjustments—analogous to creating and tracking accommodation plans.
- Maintained confidential records and documentation of client interactions, needs assessments, and follow-ups, ensuring accuracy and compliance with privacy requirements.
- Acted as a liaison between families, staff, and external partners to ensure clear communication and timely delivery of services, mirroring stakeholder coordination in accommodations management.
- Assessed and resolved service-related concerns or challenges with empathy and problem-solving, prioritizing client satisfaction and adherence to guidelines.
- Monitored program effectiveness and suggested improvements to enhance accessibility, equity, and quality of services.
- Established partnerships with local organizations to enrich children's experiences through community engagement activities.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Managed department budget to ensure adequate resources for staff development and instructional materials.
Communications Director
Private Consultant Group
2022.10 - 2024.02
- Client & Stakeholder Coordination: Acted as the primary point of contact for clients, consultants, and internal teams, managing communications and ensuring that all stakeholders received timely, clear, and personalized information. This included coordinating schedules, meetings, and special requests, ensuring all parties were informed and supported.
- Customized Support & Solutions: Worked closely with clients to understand unique needs and preferences, then implemented tailored solutions to enhance their experience and satisfaction—mirroring the personalized planning and accommodations required for diverse clients or guests.
- Operational Planning & Scheduling: Oversaw internal and external event logistics, including coordinating multiple projects simultaneously, managing timelines, and ensuring smooth execution, aligning with the organizational and planning aspects of accommodations coordination.
- Policy & Protocol Management: Developed and maintained communication protocols and standard operating procedures to ensure consistency, compliance, and quality in all interactions, similar to managing accommodations policies and guest or client guidelines.
- Problem Resolution & Crisis Management: Responded to client concerns, unforeseen issues, and last-minute changes with professionalism and efficiency, ensuring seamless experiences and maintaining high satisfaction rates—key skills for handling accommodations requests and conflicts.
- Cross-Functional Collaboration: Liaised between consulting teams, clients, and external partners to ensure all requirements were met, demonstrating strong coordination, communication, and organizational skills essential for overseeing accommodations.
- Documentation & Reporting: Maintained detailed records of client communications, project progress, and feedback to inform future planning, ensuring accountability and preparedness—paralleling the documentation needed for accommodations requests and service delivery.
- Training & Leadership: Guided junior team members on communication best practices, client engagement, and operational procedures, reflecting the leadership and mentorship aspects of managing accommodations teams or volunteers.
Customer Service Representative
Trail Appliances Ltd
2021.07 - 2022.08
- Assisted clients with complex inquiries and requests, providing tailored solutions and guidance, ensuring satisfaction and compliance with company policies—skills directly transferable to managing accommodations and individual needs.
- Maintained detailed records of customer interactions, requests, and resolutions, ensuring accuracy, confidentiality, and accountability.
- Collaborated with cross-functional teams to address client concerns efficiently, demonstrating strong coordination and stakeholder management skills.
- Problem-solved in high-pressure situations with empathy and professionalism, prioritizing client needs while adhering to organizational guidelines.
- Managed scheduling and follow-up communication for appointments and service requests, ensuring timely support and adherence to commitments.
- Acted as a liaison between clients and internal departments, advocating for client needs and ensuring clear, consistent communication.
- Identified trends or recurring issues and recommended process improvements to enhance service quality, accessibility, and responsiveness.
Education
Bachelor’s Degree - Sociology
University of Alberta
EdmontonHigh School Diploma -
Queen Elizabeth High School
Edmonton06.2020
Bachelor’s Degree - Business Management
Athabasca University
EdmontonSkills
- Client & guest relations: providing personalized support and ensuring satisfaction
- Event & accommodations coordination: planning, scheduling, and logistics management
- Communication: clear, professional written and verbal interactions with diverse stakeholders
- Problem-solving & conflict resolution: addressing last-minute changes efficiently
- Organizational skills: maintaining detailed records, documentation, and reports
- Team collaboration & leadership: mentoring staff and coordinating cross-functional teams
- Operational efficiency: process improvement, budgeting, and resource allocation
- Attention to detail: ensuring accuracy in planning and client-focused solutions
Timeline
Assistant Director
Private Early Childhood Learning Center
2024.04 - 2025.12
Communications Director
Private Consultant Group
2022.10 - 2024.02
Customer Service Representative
Trail Appliances Ltd
2021.07 - 2022.08
Bachelor’s Degree - Sociology
University of Alberta
High School Diploma -
Queen Elizabeth High School
Bachelor’s Degree - Business Management
Athabasca University