Muna Dahir
Roxbury,MA
Summary
I am a motivated self-starter who works hard and diligently to provide results. Experienced both in clinical practice and hospitality.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Boston Medical Endocrinology Department
Boston, MA
03.2024 - Current
- Assisted endocrinologists with patient examinations, procedures, and treatments
- Collected and recorded patient vital signs, medical history, and symptoms
- Performed routine lab tests, including blood glucose monitoring and A1C testing
- Provided patient education on diabetes management, medication administration, and lifestyle modifications
- Maintained accurate patient records and ensured compliance with HIPAA regulations
- Coordinated with nurses, physicians, and administrative staff to optimize patient care.
Volunteer
Refugee and Immigrant Assistance Center
Boston, MA
03.2023 - Current
- Greeted guests and directed them to their appointments
- Maintained high level of customer service to provide a positive and welcoming experience.
Housekeeping
Sheraton Hotel
Boston, MA
05.2022 - Current
- Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and inviting atmosphere for hotel gues
- Followed established cleaning procedures, including dusting, vacuuming, mopping, and sanitizing surfaces to mee
- Collaborated with the front desk and other hotel departments to prioritize guest requests and accommodate specia
- Adhered to safety protocols and hotel policies, ensuring a safe and secure environment for guests and staff
- Assisted in the training of new housekeeping team members, providing guidance on cleaning techniques, standard
Branch Supervisor
Dahabshiil
Kampala, Uganda
01.2015 - 11.2021
- Oversaw the daily operations of a busy banking branch, ensuring efficient workflow and exceptional customer serv
- Managed a team of banking associates, providing guidance, training, and support to maximize their performance a
- Monitored branch performance and implemented strategies to achieve sales targets, improve customer satisfaction
- Conducted regular audits to ensure compliance with banking regulations, internal policies, and security protocols
- Resolved escalated customer inquiries and complaints, demonstrating strong problem-solving skills and a custome
- Collaborated with regional management and cross-functional teams to implement new procedures, products, and s
- Prepared and analyzed branch reports, including financial transactions, account activity, and customer feedback, to
- Conducted performance evaluations for branch staff, providing constructive feedback and identifying opportunities
- Fostered a positive work environment by promoting teamwork, open communication, and a strong customer servic
- Stayed abreast of industry trends, regulatory changes, and competitive landscape to adapt branch strategies and e
- Implemented and maintained effective cash management procedures, including cash handling, vault management
Education
Certificate in Medical Assistant and Phlebotomy -
Mujeres Unidas Avanzando
Dorchester, MA02.2024
Associate Of Business Administration - Accounting And Finance
Team University, BILH
Kampala07.2015
Skills
- Clinical Skills/Specialized Skills
- Blood Pressure
- EKG
- Capillary Puncture
- Vital Signs
- Procedure Tray set-up
- Urinalysis
- Throat Culture
- A1C testing
- CCC
- OMR
- Telephone Procedures
- Excel
- Word
- PowerPoint
- Languages:
- Somali
- Swahili
- English
Languages
English
Professional Working
Somali
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Medical Assistant
Boston Medical Endocrinology Department
03.2024 - Current
Volunteer
Refugee and Immigrant Assistance Center
03.2023 - Current
Housekeeping
Sheraton Hotel
05.2022 - Current
Branch Supervisor
Dahabshiil
01.2015 - 11.2021
Certificate in Medical Assistant and Phlebotomy -
Mujeres Unidas Avanzando
Associate Of Business Administration - Accounting And Finance
Team University, BILH