MUNA MUHAMMAD
Englewood,FL
Summary
Enthusiastic and ambitious worker with a wide variety of transferable skills in health care, management, sales, and operations, with 10+ years of customer service experience. Exceptional ability to connect with people and understand their wants, needs, and desires, and delivering legendary customer service upon every interaction. I am attentive, detail-oriented, and thrive in delivering compassionate, efficient care in a fast-paced environment. Outstanding ability to connect with patients, work collaboratively with co-workers, and stay abreast of all current standards and best practices. I am capable of learning and excelling at any task, and I have a true passion for being there for people.
Overview
11
11
years of professional experience
Work History
Phlebotomist
Quest Diagnostics
Sarasota, Florida
06.2025 - Current
- Packaged and shipped specimens to the main lab daily.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Organized daily work based on collection priority.
- Centrifuged blood samples, as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff, and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on the collection process and procedures.
- Verified patients' identification for proper sample collection.
- Verified proper storage and transportation of specimens to laboratories.
Flight Attendant
Spirit Airlines
Fort Lauderdale
04.2022 - Current
- Handled various in-flight tasks to promote safety and traveler satisfaction.
- Took necessary measures to maximize passenger safety and comfort during unusual flight circumstances.
- Participates in pre-flight briefings to discuss flight details, weather, and service plans.
- Performs pre-flight safety checks.
- Greets passengers, assists with prompt location of seat assignments, and ensures all carry-on luggage and personal items are properly stowed in overhead or under-seat storage.
- Necessary assistance to passengers including administering emergency first aid and completing reports on any injuries or incidents.
Medical Assistant/Phlebotomist
Marathon Health
Fort Lauderdale
08.2021 - 04.2022
- Direct patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, including medication information, symptoms and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Venipuncture and administering vaccines/injections.
- Imputing appropriate lab requisition to send out blood for testing.
- Performing EKG.
- Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
Medical Assistant
Associates of Internal Medicine
Delray Beach
12.2020 - 12.2021
- Direct patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, including medication information, symptoms and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Venipuncture and administering vaccines/injections.
- Imputing appropriate lab requisition to send out blood for testing.
- Performing EKG.
- Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
Customer Service Associate
Publix
Boca Raton
10.2014 - 10.2021
- Confer with customers by telephone or in person to provide information about products or services.
- Address customer concerns and ensure that appropriate changes were made to resolve the situation.
- Train or instruct employees in job duties and or company policies.
- Conduct new hire orientation and filing employee paperwork.
- Worked directly with management.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Phlebotomist
Baptist Health Bethesda Hospital East
Boynton Beach, Florida
08.2020 - 09.2020
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Conducted venipuncture and other CT procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Education
Bachelor's - General Studies and Health Administration
Florida Atlantic University
Boca Raton12.2020
Skills
- Problem solving
- Fast learner
- Decision making
- Teamwork
- Adaptability
- Leadership
- Ability to Work Under Pressure
- Customer Service
- Ability to Work in a Team
- Communication
Timeline
Phlebotomist
Quest Diagnostics
06.2025 - Current
Flight Attendant
Spirit Airlines
04.2022 - Current
Medical Assistant/Phlebotomist
Marathon Health
08.2021 - 04.2022
Medical Assistant
Associates of Internal Medicine
12.2020 - 12.2021
Phlebotomist
Baptist Health Bethesda Hospital East
08.2020 - 09.2020
Customer Service Associate
Publix
10.2014 - 10.2021
Bachelor's - General Studies and Health Administration
Florida Atlantic University