Summary
Overview
Work History
Education
Skills
Timeline
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Munaf Baig

HOLLYWOOD,FL

Summary

Highly motivated individual focused on building skills in the IT Field

Overview

6
6
years of professional experience

Work History

Database Specialist

Sonnys Enterprise
Tamarac, Florida
10.2020 - Current
  • Client Onboarding - onboarding procedures for new clients into the Sonny's system which includes. gathering data, consulting new clients on procedures and protocols, and coordinating between client and team for optimal success rates of any data being imported
  • Data Migration/Imports - helped to create databases with the team. format data on excel for parameters optimal for the Sonny's system, Setup Back Office for client access and regular daily operation
  • Database Testing - Created test apps using Jenkins to ensure data integrity and implement a production databases for client business
  • Technical Support Lead - Provided technical support to client sites on proprietary software and hardware for the car wash industry, including POS support, Back office support, LPR system support, and LAN Network configuration for production sites. Tier 2 POC for all escalations from technical support team of 20 members

Tier 2 Technical Support Specialist

Apple
Miami Lakes , Florida
01.2020 - 10.2020
  • Trouble Shooting - in charge of in bound technical support for all Apple products, software, and applications including MacOS and IOS, and peripherals which includes probing known issues to find resolutions researching and resolving issues
  • Logging - creating and maintaining cases on an individual basis as well as keeping all client privacy and security in compliance, logging issues, trouble shooting steps taken, symptoms and ultimately diagnosis provided for reference and further resolution
  • CORE/Research - utilization of CORE support for Apple; a network of tools to help trouble shoot and resolve issues within all Apple products and software. Part of an ecosystem of support advisors and engineers who research ongoing issues and emerging issues through beta and alpha testing in the apple database

System Network Tech

Walgreens
Davie, FL
02.2016 - 06.2019
  • Troubleshooting - all aspects of hardware, software and peripheral devices for windows machines, which includes research, diagnoses and database logging to ensure accurate solutions for new and existing problems.
  • MSP - Microsoft Active Directory - admin for managed permissions and access to network resources for users on the network, which includes groups, applications and devices as well as security for the network
  • Installation - All levels of hardware and software installations and support, which includes upgrading obsolete hardware, keeping all operating systems and applications up to date, checking for damage and replacement on all hard wired devices


Education

Bachelor of Science - Communications

Florida International University
Miami, FL
08.2018

Comp Tia A+ , Network +, Microsoft -

Sheridan Technical College
Hollywood, FL
05.2016

Associate of Arts -

Broward College
Fort Lauderdale, FL
06.2014

High School Diploma -

Mcarthur High School
Hollywood, FL
06.2008

Skills

  • Linux operating system
  • Analytical and Critical Thinking
  • Attention to Detail
  • Compiling data
  • Software Testing and Validation
  • Microsoft excel

Timeline

Database Specialist

Sonnys Enterprise
10.2020 - Current

Tier 2 Technical Support Specialist

Apple
01.2020 - 10.2020

System Network Tech

Walgreens
02.2016 - 06.2019

Bachelor of Science - Communications

Florida International University

Comp Tia A+ , Network +, Microsoft -

Sheridan Technical College

Associate of Arts -

Broward College

High School Diploma -

Mcarthur High School

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Munaf Baig