Munah Williams
Laurel,MD
Summary
Compassionate and dedicated professional with experience at Compass Group USA, skilled in patient observation and emotional support. Proven ability to enhance safety and well being through active monitoring and effective communication. Strong problem solving skills and a commitment to exceptional customer service, ensuring a positive experience for patients and families. My role in customer service is providing the care and information customers need, taking care of comments, concerns, as well as feedback.
Overview
3
3
years of professional experience
Work History
Patient Observer
Compass Group USA
Leesburg, VA
04.2025 - Current
- Monitored patient activities to ensure safety and adherence to care protocols.
- Assisted nursing staff by reporting changes in patient behavior and condition.
- Maintained accurate documentation of patient observations and incidents.
- Collaborated with healthcare teams to support effective patient care strategies.
- Provided emotional support to distressed or anxious patients, helping them feel more at ease during their hospital stay.
- Promoted a calm atmosphere within the unit through professional demeanor, conflict resolution skills, and active listening techniques when interacting with patients or family members.
- Ensured proper hand-off communication between shifts, facilitating continuity of care for all observed patients throughout their stay at the facility.
- Reduced risk of falls or injuries by closely monitoring high-risk patients and implementing appropriate precautionary measures.
School Bus Aide
First Student
Ankeny, IA
08.2024 - 12.2024
- Assisted students with boarding and exiting bus safely
- Monitored student behavior to ensure compliance with safety protocols
- Supported bus driver in maintaining on-time schedules
- Conducted routine safety checks on equipment before each route
- Helped students with physical and mental disabilities to board and ride bus.
- Built and maintained positive relationships with teachers, students and parents.
- Enhanced student safety by consistently monitoring bus behavior and addressing issues promptly.
- Provided exceptional customer service to all passengers by maintaining a courteous demeanor while enforcing rules on board the bus.
- Assisted students with special needs, ensuring their comfort and well-being during transportation.
- Developed safety habits with students, establishing trust and enabling effective conflict resolution when needed.
- Continuously monitored student behavior on the bus to identify potential safety hazards, taking preventative actions as necessary.
- Supported bus driver in managing emergency situations, effectively implementing safety protocols.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs for handicapped passengers.
- Maintained clean, tidy and obstruction-free bus interior.
Crew Member/ Cashier
Chic-Fil-A
Columbia, MD
10.2022 - 08.2024
- Delivered exceptional customer service in high volume fast food environment.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end of day deposits when needed.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Processed customer transactions efficiently using systems.
- Operated cash register for cash, and credit/debit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Wilde Lake High School
Columbia, MD05.2024
Skills
- Dedicated
- Active learning
- Poised
- Empathy
- Customer service
- Problem solving
- Friendly and outgoing
- Patient
- Money handling
- Fast learner
Timeline
Patient Observer
Compass Group USA
04.2025 - Current
School Bus Aide
First Student
08.2024 - 12.2024
Crew Member/ Cashier
Chic-Fil-A
10.2022 - 08.2024
High School Diploma -
Wilde Lake High School