Munasar Abdi
Denver,CO
Summary
I am a Network Technician with almost 1 year of experience in the IT field. I have been working as a Network Technician for the past 6 months and have prior experience as a Service Desk Technician. My technical skills include knowledge of LAN/WAN technologies, network security and troubleshooting, Windows OS, and Mac OS. I have been part of numerous IT projects and am proficient in utilizing IT tools and software to diagnose and solve technical issues. I am highly organized and efficient, with excellent communication and customer service skills. I am passionate about technology and am motivated to stay up to date with the latest technological advancements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Technician
Metropolitan State University Of Denver
10.2022 - Current
- Assist with networking support tickets.
- Extensive experience with configuring, installing, and troubleshooting routers and switches.
- Expert knowledge of networking protocols such as TCP/IP, UDP, SNMP, FTP, and HTTP.
- Familiar with network design, diagrams, and topologies.
- Proven ability to set up, maintain, and optimize local and wide area networks.
- Hands-on experience monitoring and troubleshooting network performance.
- Skilled in configuring and deploying virtual networks and services.
- Proficient in using network administration tools such as Infoblox and SolarWinds
IT Service Desk Technician
Metropolitan State University Of Denver
06.2022 - 10.2022
- Responding to customer inquiries and providing technical support over the phone, email, or chat.
- Responded to end-user support requests and promptly guided users through troubleshooting steps.
- Diagnosing network connectivity issues and helping customers configure their systems.
- Installing, configuring, and maintaining computer systems and network equipment.
- As a Service Desk Technician, I worked with Desktop Support, Systems Engineering, Learning Spaces Support, and Client Configuration teams to deliver exceptional computer hardware and software support to theentire university.
- Developing and maintaining positive customer relationships.
- Following up with customers to ensure their satisfaction with the service provided.
Security Officer
Allied Universal Security Services
10.2018 - 06.2022
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
- Complete reports by recording observations, information, occurrences, and surveillance activities.
- Respond to alarms and investigate disturbances
- Conduct security patrols of buildings and grounds
Education
Bachelor of Science - Computer Information Systems
Metropolitan State University of Denver
Denver, CO12.2022
Associate of Science - Computer Information Systems
Community College of Denver
Denver, CO12.2020
Skills
- Network Troubleshooting
- Cloud Computing (Amazon Web Services, Microsoft Azure)
- Active Directory
- Network Switches & routers
- Network monitoring tools (SolarWinds & Wireshark)
- Linux
- Active Directory
- System Monitoring
- Database Administration; MySQL
- Documentation and Troubleshooting
- Customer Service and Communication Skills
- Infoblox ( DHCP, DNS & IPAM ) & Cisco Meraki
Accomplishments
- I had the privilege of being a part of the project team that implemented the MSU Denver Network Modernization project successfully, which involved installing Cisco 9200 and 9300 switches and upgrading all the network equipment's in all university buildings.
- Collaborated with team to develop and execute detailed implementation plan that maximized network performance and minimized downtime.
- Ensured all components of the project were properly configured and tested prior to deployment.
- Provided technical support and troubleshooting during the deployment process to ensure successful rollout.
- Resolved any issues that arose during the implementation process and provided feedback to improve future projects.
- Reviewed security configurations for client devices, networking, security, and server platforms.
- Created, developed, implemented, and managed security solutions and processes.
- Monitored and scanned production services to identify and fix misconfigurations or security vulnerabilities.
- Provided timely reports of critical security events and created reports reflecting institutional security posture.
- Installed software that is created to protect sensitive information, such as firewalls and data encryption programs.
- Researched and responded to current security issues and alerts.
Certification
- AWS Certified Cloud Practitioner certificate
- AWS Certified Solutions Architect Associate
- HashiCorp Certified Terraform Associate
- Exam AZ-900: Microsoft Azure Fundamentals, (estimated March 2023)
- Software Design: Modeling with UML
- Google; The Bits and Bytes of Computer Networking
- Wireshark & Security Testing: Nmap Security Scanning
Timeline
Network Technician
Metropolitan State University Of Denver
10.2022 - Current
IT Service Desk Technician
Metropolitan State University Of Denver
06.2022 - 10.2022
Security Officer
Allied Universal Security Services
10.2018 - 06.2022
Bachelor of Science - Computer Information Systems
Metropolitan State University of Denver
Associate of Science - Computer Information Systems
Community College of Denver
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